Descripción general

Normas generales

Si usted tiene una prueba positiva de COVID-19 durante los 10 días (o 20 días para los pacientes inmunocomprometidos) previos a una cita en persona, comuníquese con su clínica para conversar sobre su próxima cita.

Todos los pacientes y visitantes a los establecimientos de las clínicas y hospitales de UW Health deben:

  • Utilizar una mascarilla de barrera que les cubra la nariz y la boca

  • Responder las preguntas de detección de COVID-19

  • Desinfectar sus manos con frecuencia

  • Practicar distanciamiento físico

Coberturas faciales

UW Health solicita que todas las personas mayores de 5 años (proveedores, personal, pacientes, visitantes, etc.) utilicen al menos una mascarilla de barrera en los establecimientos de UW Health (todos los espacios, incluyendo las áreas no clínicas).

Mascarillas de barrera

  • Proporcionan un mayor nivel de protección que las coberturas faciales

  • Previenen que las gotitas de la respiración que flotan en el aire entren en su boca y nariz

  • Impiden que las gotitas de su respiración lleguen a otras personas

Se proporcionarán mascarillas de barrera a los pacientes que lleguen con mascarillas de tela. La mascarilla debe cubrir su nariz y su boca, y debe usarla durante todo el tiempo que permanezca en un establecimiento de UW Health. Los pacientes hospitalizados deben usar la mascarilla en los pasillos y mientras el personal está en sus habitaciones. Los pacientes que no pueden tolerar usar mascarillas sobre la nariz y la boca deben comunicarse con su proveedor de atención médica por teléfono o a través de MyChart.

Mask guidelines

Face coverings

Barrier masks are required in UW Health locations considered to be high risk based on the patient population served and where patients have compromised immune systems. Patients or visitors with cold, flu or COVID-19 symptoms should always wear a mask. Cloth masks or masks with valves are not allowed.

Barrier masks

  • Provide a higher level of protection than face coverings

  • They prevent respiratory droplets that are in the air from entering your mouth and nose

  • They stop your respiratory droplets from reaching other people

Patients who arrive where masks are required will be provided a barrier mask to wear. In addition, the mask must cover both the nose and mouth and be worn the entire time. Patients who are not able to tolerate wearing a mask over the mouth and nose should contact their health care provider by phone or through MyChart. Immunocompromised patients should consider wearing a tight-fitting mask like a KN95 or N95.

Illinois

Ambulatory clinics/settings

Masks are required at the:

  • UW Health | Carbone Cancer Center Rockford for staff, providers, patients and visitors for all direct patient interaction

Inpatient and surgical services areas

Masks are required for staff, providers, patients and visitors in high-risk areas where patients have compromised immune systems, including:

  • 7 West (Oncology section, behind the double doors)

  • Critical Care Unit

  • Neonatal Intensive Care Unit

All other settings

  • Masks are optional in all other settings

Wisconsin

Ambulatory clinics/settings

Masks are required for high-risk ambulatory locations including the waiting rooms, registration/scheduling areas and exam/procedural rooms within them:

  • Breast Center

  • Cancer Clinics

  • Chemotherapy Room

  • Dialysis

  • Emergency Departments

  • Infectious Disease Clinic

  • Infusion Center

  • Johnson Creek Regional Cancer Center

  • Gastroenterology Clinic

  • Pulmonary Clinic

  • Radiation Oncology

  • Transplant Clinic

  • Rheumatology Clinics

  • Urgent Care

Masks are optional at low-risk ambulatory locations including:

  • All clinics not listed as high-risk

  • Madison Surgery Center

Hospital settings located within University Hospital, American Family Children’s Hospital and East Madison Hospital

Masks are required with every patient interaction within a hospital setting including entry to every patient room. Patient interaction is defined as an intentional interaction. For example, rendering of care or a conversation that takes place between a patient and clinician or patient/visitor and other staff member.

Masks are also required in high-risk hospital areas including:

  • Waiting rooms

  • Exam/procedural rooms

  • Registration/scheduling

  • Patient rooms

Patients may request that care team members wear masks in an area designated as ‘masking optional,’ and staff and providers will honor the request.

Patient and family visitors guides

A nurse smiling, talking to a patient in a hospital bed
Patient and Family Visitor GuideUniversity Hospital and East Madison Hospital
Detailed information about your stay or visit at University Hospital and East Madison Hospital.
A parent holding a baby while the baby looks back over the parent's shoulder
Patient and Family Visitor GuideAmerican Family Children's Hospital
Detailed information about your stay or visit at American Family Children's Hospital.
Flowers in front of the main entrance to Swedish American Hospital
Patient and Family Visitor GuideSwedishAmerican Hospital
Detailed information about your stay or visit at SwedishAmerican Hospital in Rockford, Ill.

Información para visitantes

Visitantes y personas que son apoyo principal

Por favor consulte la siguiente información para saber cuántas personas como apoyo principal y visitantes se permiten en las citas de pacientes ambulatorios adultos y pediátricos, y durante las hospitalizaciones.

Los miembros del clero, los intérpretes, los funcionarios de enlace como trabajadores del servicio de hospicio, del servicio de protección de adultos, de enlace de centros de enfermería especializada con identificación, de grupos de apoyo de pares no se consideran visitantes, sino parte del equipo de atención permitido.

El equipo de atención de un paciente puede hacer excepciones compasivas cuando sea apropiado. La solicitud para una excepción compasiva debe presentarse antes de una cita en la clínica o como paciente ambulatorio para su adecuada revisión y consideración.

Additional locations

Note, certain locations have additional visitor policies. If you are visiting one of those locations, please review the details below.

American Family Children's Hospital

2 designated primary support/caregivers allowed with the patient 24/7 within the following guidelines:

  • Primary support/caregiver must be older than 16 years of age

  • Primary support/caregiver will be the only people allowed to sleep overnight at the patient's bedside

Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult.

Additional visitors are allowed during hospital visiting hours

Total number of primary support and visitors in the patient room cannot be more than 4 people at a time. Only 2 primary support individuals are allowed in surgical services and procedural areas.

General care units allow siblings of all ages. Intensive Care Units allow siblings 5-years-old and older.

Visiting hours: 7 a.m. – 9 p.m.

Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult

  • All visitors must be assessed on entry to the unit

  • 2 visitors, age 18 or older at one time

    • Adult visiting hours

      • Monday–Friday, 7:30–8:30 p.m.

      • Saturday and Sunday, 1–2 p.m.

  • Adolescents/Children visiting hours

    • Monday–Friday, 6–7 p.m.

    • Saturday and Sunday, 3:30–4:30 p.m.

For the safety of our patients, we do not allow family members under the age of 16 in our facility.

All patients are allowed 1 support person.

Guidelines for visitors under 16 years of age

In instances when a 16- or 17-year-old is part of a family/group, they will be counted as a ‘child’ to allow families/groups to stay together.

Children are welcome with an adult during visiting hours only. Exceptions:

  • Breastfeeding infant and end of life situations

  • Individuals 16 years and older may visit without an adult

Children and teens under age 16 do not count towards the total number of adult visitors allowed. In other words, there is no set limit on the number of children who can visit with a supervising adult.*

*If care team members determine that the total number of visitors (including children) is impeding care delivery in any way (i.e., too many bodies in the room interfering with machines and the movements of the care team), care team members can use their discretion to limit the number of children visiting.

Guidelines for visiting a patient in isolation

Limit of 2 visitors at the same time. Follow other designated visitor guidelines above.

Visitors should go directly to the patient's room and remain in the room during the visit, except to use the public restroom.

For everyone's safety, visitors should wear personal protective equipment (PPE) and follow all instructions provided.

COVID-19 confirmed patient may only have visitors for end-of-life care, when required legally and/or 1 visitor for 1 hour each day.

Construction updates

Plan your travel

Road and parking lot construction around Madison, Wis. may cause travel delays or route changes and impact your arrival time at certain UW Health clinic or hospital locations. Please allow extra time when planning your appointment.