Patient and visitor guidelines: What you need to know for your next visit

Providing safe, remarkable care for our patients and families is always our priority. Thank you for partnering with us to take extra precautions to ensure everyone's safety.

Overview

General policies

If you are positive for COVID-19 within 10 days (or 20 days for immunocompromised patients) of an in-person appointment, contact your clinic to discuss your upcoming visit.

All patients and visitors to UW Health clinic and hospital locations are required to:

  • Wear a barrier mask covering the nose and mouth

  • Answer screening questions regarding COVID-19

  • Sanitize their hands frequently

  • Practice physical distancing

Face coverings

UW Health requires every person over the age of five (providers, staff, patients, visitors, etc.) in a UW Health facility (all spaces, including non-clinical areas) to wear a minimum of a barrier mask.

Barrier masks

  • Provide a higher level of protection than face coverings

  • They prevent respiratory droplets that are in the air from entering your mouth and nose

  • They stop your respiratory droplets from reaching other people

Patients who arrive with a cloth face mask will be provided a barrier mask to wear. The mask must cover both the nose and mouth and be worn the entire time you are in a UW Health facility. Inpatients must wear masks while in the hallways and while staff are in the patient room. Patients who are not able to tolerate wearing a mask over the mouth and nose should contact their health care provider by phone or through MyChart.

Visitor info

Primary support persons and visitors

Please refer to the following information for the number of primary support persons and visitors allowed at pediatric and adult outpatient appointments and inpatient stays.

Clergy, interpreters, liaisons such as hospice workers, adult protective services, identified skills nursing facility liaisons, peer support liaisons are not considered visitors and are considered part of the allowed care team.

A patient’s care team may make compassionate exceptions when appropriate. A request for a compassionate exception must be made prior to a clinic or outpatient appointment for proper review and consideration.

Adult patients

Appointments or procedures, including clinic and outpatient visits

  • Up to 2 primary support persons (over age 16)

Hospitalized patients

  • Up to 2 visitors/support persons aged 16 or older per adult patient per 24 hours (no overnight stays)

Appointments or procedures including clinic and outpatient visits

  • No primary support individuals allowed

Hospitalized patients

  • No visitors

Pediatric patients

For pediatric inpatients, overnight visits are allowed.

Appointments or procedures, including clinic and outpatient visits

  • 2 primary support persons (over age 16)

  • Siblings of patients allowed (in addition to the 2-visitor limit)

Surgical pre-op

  • 2 primary support persons (over age 16)

OR pre-surgery

  • 2 primary support persons (over age 16)

Recovery room post-surgery

  • 2 primary support persons (over age 16)

Hospitalized patients

  • 2 primary support persons (over age 16)

  • No siblings

Appointments or procedures, including clinic and outpatient visits

  • 2 primary support persons (over age 16)

  • No siblings

Surgical pre-op

  • 2 primary support persons (over age 16)

OR pre-surgery

  • 1 primary support persons (over age 16)

Recovery room post-surgery

  • 1 primary support persons (over age 16)

Hospitalized patients

  • 2 primary support persons (over age 16)

  • No siblings

For all permitted visitors

  • Primary support persons, visitors and healthcare decision makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.

  • Primary support persons, visitors and healthcare decision makers who have tested positive for COVID-19 within the last 10 days are not permitted

  • Visitors who cannot wear a mask will be asked to leave UW Health facilities.

Food and beverages

  • Visitors are not allowed to consume beverages or food to ensure barrier mask is not removed. Guest trays/room service for visitors is currently suspended.

  • Patients in the infusion center, cancer center and transplant center may order room service/meal trays.

  • Food/drink may be brought from home but cannot be stored in hospital refrigerators or freezers.