Patient and visitor guidelines: What you need to know for your next visit

Providing safe, remarkable care for our patients and families is always our priority. Thank you for partnering with us to take extra precautions to ensure everyone's safety.


General policies

If you are positive for COVID-19 within 10 days (or 20 days for immunocompromised patients) of an in-person appointment, contact your clinic to discuss your upcoming visit.

All patients and visitors to UW Health clinic and hospital locations are required to answer screening questions regarding COVID-19.

Mask guidelines

Face coverings

Barrier masks are required in UW Health locations considered to be high risk based on the patient population served and where patients have compromised immune systems. Patients or visitors with cold, flu or COVID-19 symptoms should always wear a mask. Cloth masks or masks with valves are not allowed.

Barrier masks

  • Provide a higher level of protection than face coverings

  • They prevent respiratory droplets that are in the air from entering your mouth and nose

  • They stop your respiratory droplets from reaching other people

Patients who arrive where masks are required will be provided a barrier mask to wear. In addition, the mask must cover both the nose and mouth and be worn the entire time. Patients who are not able to tolerate wearing a mask over the mouth and nose should contact their health care provider by phone or through MyChart. Immunocompromised patients should consider wearing a tight-fitting mask like a KN95 or N95.


Ambulatory clinics/settings

Masks are required at the:

  • UW Health | Carbone Cancer Center Rockford for staff, providers, patients and visitors for all direct patient interaction

Inpatient and surgical services areas

Masks are required for staff, providers, patients and visitors in high-risk areas where patients have compromised immune systems, including:

  • 7 West (Oncology section, behind the double doors)

  • Critical Care Unit

  • Neonatal Intensive Care Unit

All other settings

  • Masks are optional in all other settings


Ambulatory clinics/settings

Masks are required for high-risk ambulatory locations including the waiting rooms, registration/scheduling areas and exam/procedural rooms within them:

  • Breast Center

  • Cancer Clinics

  • Chemotherapy Room

  • Dialysis

  • Emergency Departments

  • Infectious Disease Clinic

  • Infusion Center

  • Johnson Creek Regional Cancer Center

  • Gastroenterology Clinic

  • Pulmonary Clinic

  • Radiation Oncology

  • Transplant Clinic

  • Rheumatology Clinics

  • Urgent Care

Masks are optional at low-risk ambulatory locations including:

  • All clinics not listed as high-risk

  • Madison Surgery Center

Hospital settings located within University Hospital, American Family Children’s Hospital and East Madison Hospital

Masks are required with every patient interaction within a hospital setting including entry to every patient room. Patient interaction is defined as an intentional interaction. For example, rendering of care or a conversation that takes place between a patient and clinician or patient/visitor and other staff member.

Masks are also required in high-risk hospital areas including:

  • Waiting rooms

  • Exam/procedural rooms

  • Registration/scheduling

  • Patient rooms

Patients may request that care team members wear masks in an area designated as ‘masking optional,’ and staff and providers will honor the request.

Patient and family visitors guides

A nurse smiling, talking to a patient in a hospital bed
Patient and Family Visitor GuideUniversity Hospital and East Madison Hospital
Detailed information about your stay or visit at University Hospital and East Madison Hospital.
A parent holding a baby while the baby looks back over the parent's shoulder
Patient and Family Visitor GuideAmerican Family Children's Hospital
Detailed information about your stay or visit at American Family Children's Hospital.
Flowers in front of the main entrance to Swedish American Hospital
Patient and Family Visitor GuideSwedishAmerican Hospital
Detailed information about your stay or visit at SwedishAmerican Hospital in Rockford, Ill.

Visitor info

Primary support persons and visitors

Our goal is to provide a safe, healing environment. For everyone’s safety, please respect these guidelines.

General guidelines

Primary support persons, visitors and health care decision-makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, or diagnosed with COVID-19 in the last 10 days are not permitted.

Do not visit if you are experiencing a fever, cough, sore throat or body aches

Visitors under 16 years of age must be supervised at all times by an adult. For adults in the emergency department or hospital, the adult cannot be the patient.

We understand the importance of keeping patients connected with their loved ones while receiving care. To stay connected we encourage patients and families to use phone or video chat with anyone who is unable to visit.

Primary support persons and visitors

Note, the following includes our locations in Wisconsin and Illinois.

Emergency Department

  • 2 visitors

University Hospital, East Madison Hospital and Swedish American Hospital

  • 2 adult visitors

  • No limit on total number of visitors per stay

  • Visiting hours: 8 a.m. – 9 p.m. daily

Women and Children's Hospital

  • All visitors must be assessed at the Security Desk

Urgent or Immediate Care

  • Primary support/visitor number not restricted

Clinic locations

  • Primary support/visitor number not restricted

Additional locations

Note, certain locations have additional visitor policies. If you are visiting one of those locations, please review the details below.

American Family Children's Hospital

2 designated primary support/caregivers allowed with the patient 24/7 within the following guidelines:

  • Primary support/caregiver must be older than 16 years of age

  • Primary support/caregiver will be the only people allowed to sleep overnight at the patient's bedside

Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult.

Additional visitors are allowed during hospital visiting hours

Total number of primary support and visitors in the patient room cannot be more than 4 people at a time. Only 2 primary support individuals are allowed in surgical services and procedural areas.

General care units allow siblings of all ages. Intensive Care Units allow siblings 5-years-old and older.

Visiting hours: 7 a.m. – 9 p.m.

Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult

  • All visitors must be assessed on entry to the unit

  • 2 visitors, age 18 or older at one time

    • Adult visiting hours

      • Monday–Friday, 7:30–8:30 p.m.

      • Saturday and Sunday, 1–2 p.m.

  • Adolescents/Children visiting hours

    • Monday–Friday, 6–7 p.m.

    • Saturday and Sunday, 3:30–4:30 p.m.

For the safety of our patients, we do not allow family members under the age of 16 in our facility.

All patients are allowed 1 support person.

Guidelines for visitors under 16 years of age

In instances when a 16- or 17-year-old is part of a family/group, they will be counted as a ‘child’ to allow families/groups to stay together.

Children are welcome with an adult during visiting hours only. Exceptions:

  • Breastfeeding infant and end of life situations

  • Individuals 16 years and older may visit without an adult

Children and teens under age 16 do not count towards the total number of adult visitors allowed. In other words, there is no set limit on the number of children who can visit with a supervising adult.*

*If care team members determine that the total number of visitors (including children) is impeding care delivery in any way (i.e., too many bodies in the room interfering with machines and the movements of the care team), care team members can use their discretion to limit the number of children visiting.

Guidelines for visiting a patient in isolation

Limit of 2 visitors at the same time. Follow other designated visitor guidelines above.

Visitors should go directly to the patient's room and remain in the room during the visit, except to use the public restroom.

For everyone's safety, visitors should wear personal protective equipment (PPE) and follow all instructions provided.

COVID-19 confirmed patient may only have visitors for end-of-life care, when required legally and/or 1 visitor for 1 hour each day.

Construction updates

Plan your travel

Road and parking lot construction around Madison, Wis. may cause travel delays or route changes and impact your arrival time at certain UW Health clinic or hospital locations. Please allow extra time when planning your appointment.