Telehealth

Care from the comfort of your home

Through UW Health's telehealth services, you can see a provider using your phone, tablet or computer.
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Overview

Bringing the provider to you

UW Health offers different telehealth options for your convenience.

When you need to see your UW Health provider, virtual appointments - or video appointments - let patients meet with their healthcare provider using a smartphone, tablet or computer with webcam. It’s an easy way to get great care from the comfort of home. These appointments are scheduled with your provider's clinic.

When you need to see a provider for a more urgent condition, Care Anywhere is available 24/7 for certain conditions. Whether your child has a rash or you're feeling under the weather, video visits allow you to see a provider without having to leave home. These appointments are not scheduled, and are used like Urgent Care.

Overview

Bringing the provider to you

Virtual appointments, or video appointments, let patients meet with their healthcare provider using a smartphone, tablet or computer with webcam. It’s an easy way to get great care from the comfort of home. These appointments are scheduled with your provider's clinic.

Telehealth uses software that is both secure and HIPAA compliant that allows you to have a video visit for most appointments. Just like an appointment in the office, you and your provider can see and hear each other using a computer or mobile device that has a camera and microphone.

MyChart video appointments

UW Health offers video appointments through MyChart. These video visits are scheduled with your healthcare provider by contacting your clinic. When appropriate, a video visit will be scheduled instead of an in-person visit.

Benefits of MyChart video appointments

  • All your health care information, including upcoming appointments, are in a single, convenient location

  • You can test your computer, phone or tablet prior to your appointment

  • You can check in ahead of your appointment time

  • Support persons can join the video appointment, such as family, interpreters and your care team

  • No need to download a separate video app, just use the MyChart app

  • Conveniently see a provider from your home or work

To get the most out of your video appointment, it's important to prepare. For detailed directions, including screenshots, use these guides:

How to prepare for your MyChart video appointment on a desktop computer (pdf)

How to prepare for your MyChart video appointment on a mobile device (pdf)

Video appointment instructions

If you do not already have a MyChart account, you will need to create one before your appointment. Create an account

To begin your appointment, login to MyChart and find your appointment. It should be located on the Welcome page or under the Visits tab.

After you've logged in and located your appointment, select "Appointment" and test your computer or phone setup by selecting "test hardware." You can test your setup anytime before your visit.

About 10 minutes before your appointment, log in, test your setup if you haven't already done so, and then click "Join Visit" to begin your appointment. Clicking on "Join Visit" lets your provider know you are there and ready for your appointment.

If you need assistance with your video appointment, call (833) 692-0532.

  • Press 1 if you are having issues logging into the MyChart program

  • Press 2 if your video appointment is not opening or your audio is not working

If you cannot see your video appointment listed in MyChart, or you need to cancel/reschedule your appointment, please call your clinic.

UW Health Harnesses the Power of Telemedicine to Meet Patient Needs During COVID-19

Care Anywhere

When you need to see someone right away, Care Anywhere can help

When you need quick access to a medical provider - like for an Urgent Care visit - UW Health Care Anywhere video visits might be an option.

Video visits are done from your home using your computer, tablet or smartphone and do not require an appointment.

Some conditions cannot be addressed using a video visit. Patients who are experiencing an emergency or infants under 3 months of age should receive care in-person.

Consider using a video visit if you are experiencing:

  • Abdominal pain

  • Allergies

  • Cough

  • Fever

  • Stuffy/runny nose

  • Sore throat

  • Painful/difficult urination

  • Nausea and vomiting

  • Low back pain

  • Diarrhea

  • Eye infections

  • Joint pain

  • Sprains

  • Headache

  • Minor skin problems

Learn how to access Care Anywhere

Tips

Tips to get the most out of your video visits

  • Never do a video visit while driving.

  • Find a quiet, comfortable space where you won't be interrupted.

  • Choose a well-lit area with minimal distractions.

  • Position your camera at eye level for the best interaction with your provider.

  • Your video appointment room might appear dark before your provider joins.

  • Turn your camera, microphone and speakers on (volume up).

  • Strong wi-fi or wired interest is recommended (using a cellular signal will cause choppy video)

  • Fully charge or plug in your device.