You Spoke. We Listened.

At UW Health, we hold ourselves accountable to the highest standards of care, and strive to provide an exceptional experience for you, our patients and families, every time. Learn more:

Patient and Family Experience Promise

Patient Rights and Responsibilities

 

Making sure patients are aware of their rights is important to the staff of UW Health. To help inform you, we have summarized these rights. Complete information is available from the department of Patient Relations, located in room G7/210 at University Hospital:

Your Rights and Responsibilities

 

At University Hospital, UW Health at The American Center and American Family Children's Hospital, you or your authorized representative have the right to:

  • Treatment without discrimination
  • Respect, confidentiality and personal dignity
  • Information you can understand
  • Participation in decisions about your care
  • Care that supports you and your family
  • Access to your billing and medical records
  • A method to file a complaint

UW Health Patient Rights and Responsibilities:

American Family Children's Hospital Patient Rights and Responsibilities:

In addition, please refer to our Policy on Patient Belongings and Valuables. Because patients are responsible for all personal belongings, we provide detailed tips to make sure your valuables are safe within our building.

 

Your Privacy

 

Summary of the Notice of Privacy Practices (pdf)

 

Information for Clinic Patients

 

UW Health and University Hospital:

UW Health at The American Center:

American Family Children's Hospital:

Information for Hospitalized Patients and Families

 

University Hospital Patient and Family Guide:

UW Health at The American Center Patient and Family Guide: