How to set up for a Vidyo video appointment
You will need to finish setting up your phone or computer at least 48 hours before your appointment or as soon as possible. Please view set up directions here: Video Visit Guide (pdf)
Additional information for your specific device is listed below:
Mobile device/smart phone (including tablets)
Your phone must have a camera that will face you when you are talking so that your provider can see you.
Search for the VidyoConnect app.
Download the free app to your mobile device/smart phone.
If you are using an iPad, download the VidyoConnect App and consult Vidyo Instructions for iPad (pdf)
A laptop or computer must have a camera or webcam, microphone and speakers and use Google Chrome (Download Chrome).
Make sure your microphone is not muted and the speaker volume is turned up.
On a computer, be sure you are using the Google Chrome browser.
If you are not able to click on the link in your email or text, you can copy and paste the full URL into Google Chrome: https://clinical.video.uwhealth.org/join/1zcN1SQSlx
Need additional help? Call (608) 720-6111 between 8 a.m.–5 p.m. Monday through Friday.
Starting your video appointment
When your video appointment is scheduled, you will receive a confirmation email or text message. Please check your Spam or Junk folder if you do not receive this message at least two days prior to your appointment.
From your confirmation email or text, click on the link listed to join the video room at the time of your appointment.
A browser window will open. Click "Join the call." If prompted, tell your device to open VidyoConnect.
In the Display Name field, enter your name and click "Join."
If prompted, allow access to your microphone and camera.
The screen might be dark when you start, please be patient until your provider arrives.
When your visit is complete the provider will direct you to tap the red phone icon to end the visit.