Telehealth

Care from the comfort of your home

Through UW Health's telehealth services, you can see a provider using your phone, tablet or computer.
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Overview

Bringing the provider to you

UW Health offers different telehealth options for your convenience.

When you need to see your UW Health provider, virtual appointments - or video appointments - let patients meet with their healthcare provider using a smartphone, tablet or computer with webcam. It’s an easy way to get great care from the comfort of home. These appointments are scheduled with your provider's clinic.

When you need to see a provider for a more urgent condition, Care Anywhere is available 24/7 for certain conditions. Whether your child has a rash or you're feeling under the weather, video visits allow you to see a provider without having to leave home. These appointments are not scheduled, and are used like Urgent Care.

Overview

Bringing the provider to you

Virtual appointments, or video appointments, let patients meet with their healthcare provider using a smartphone, tablet or computer with webcam. It’s an easy way to get great care from the comfort of home. These appointments are scheduled with your provider's clinic.

Telehealth uses software that is both secure and HIPAA compliant that allows you to have a video visit for most appointments. Just like an appointment in the office, you and your provider can see and hear each other using a computer or mobile device that has a camera and microphone.

BEFORE June 24: Video appointment instructions

How to set up for a Vidyo video appointment
You will need to finish setting up your phone or computer at least 48 hours before your appointment or as soon as possible. Please view set up directions here: Video Visit Guide (pdf)

Additional information for your specific device is listed below:

Mobile device/smart phone (including tablets)

  1. Your phone must have a camera that will face you when you are talking so that your provider can see you.

  2. Go to the Android or iOS (Apple) app store.

  3. Search for the VidyoConnect app.

  4. Download the free app to your mobile device/smart phone.

If you are using an iPad, download the VidyoConnect App and consult Vidyo Instructions for iPad (pdf)

Computer

A laptop or computer must have a camera or webcam, microphone and speakers and use Google Chrome (Download Chrome).

Troubleshooting

  • Make sure your microphone is not muted and the speaker volume is turned up.

  • On a computer, be sure you are using the Google Chrome browser.

  • If you are not able to click on the link in your email or text, you can copy and paste the full URL into Google Chrome: https://clinical.video.uwhealth.org/join/1zcN1SQSlx

  • Need additional help? Call (608) 720-6111 between 8 a.m.–5 p.m. Monday through Friday.

Starting your video appointment

  1. When your video appointment is scheduled, you will receive a confirmation email or text message. Please check your Spam or Junk folder if you do not receive this message at least two days prior to your appointment.

  2. From your confirmation email or text, click on the link listed to join the video room at the time of your appointment.

  3. A browser window will open. Click "Join the call." If prompted, tell your device to open VidyoConnect.

  4. In the Display Name field, enter your name and click "Join."

  5. If prompted, allow access to your microphone and camera.

  6. The screen might be dark when you start, please be patient until your provider arrives.

  7. When your visit is complete the provider will direct you to tap the red phone icon to end the visit.



STARTING June 24: Video appointment instructions (MyChart)

MyChart video appointments

UW Health offers video appointments through MyChart. These video visits are scheduled with your healthcare provider by contacting your clinic. When appropriate, a video visit will be scheduled instead of an in-person visit.

Benefits of MyChart video appointments

  • All your health care information, including upcoming appointments, are in a single, convenient location

  • You can test your computer, phone or tablet prior to your appointment

  • You can check in ahead of your appointment time

  • Support persons can join the video appointment, such as family, interpreters and your care team

  • No need to download a separate video app, just use the MyChart app

  • Conveniently see a provider from your home or work

If you do not already have a MyChart account, you will need to create one before your appointment. Create an account

To begin your appointment, login to MyChart and find your appointment. It should be located on the Welcome page or under the Visits tab.

After you've logged in and located your appointment, select "Appointment" and test your computer or phone setup by selecting "test hardware." You can test your setup anytime before your visit.

About 10 minutes before your appointment, log in, test your setup if you haven't already done so, and then click "Join Visit" to begin your appointment. Clicking on "Join Visit" lets your provider know you are there and ready for your appointment.

If you need assistance with your video appointment, call (833) 692-0532.

  • Press 1 if you are having issues logging into the MyChart program

  • Press 2 if your video appointment is not opening or your audio is not working

If you cannot see your video appointment listed in MyChart, or you need to cancel/reschedule your appointment, please call your clinic.

UW Health Harnesses the Power of Telemedicine to Meet Patient Needs During COVID-19

Care Anywhere

When you need to see someone right away, Care Anywhere can help

When you need quick access to a medical provider - like for an Urgent Care visit - UW Health Care Anywhere video visits might be an option.

Video visits are done from your home using your computer, tablet or smartphone and do not require an appointment.

Some conditions cannot be addressed using a video visit. Patients who are experiencing an emergency or infants under 3 months of age should receive care in-person.

Consider using a video visit if you are experiencing:

  • Abdominal pain

  • Allergies

  • Cough

  • Fever

  • Stuffy/runny nose

  • Sore throat

  • Painful/difficult urination

  • Nausea and vomiting

  • Low back pain

  • Diarrhea

  • Eye infections

  • Joint pain

  • Sprains

  • Headache

  • Minor skin problems

Learn how to access Care Anywhere

Tips

Tips to get the most out of your video visits

  • Never do a video visit while driving.

  • Find a quiet, comfortable space where you won't be interrupted.

  • Choose a well-lit area with minimal distractions.

  • Position your camera at eye level for the best interaction with your provider.

  • Your video appointment room might appear dark before your provider joins.

  • Turn your camera, microphone and speakers on (volume up).

  • Strong wi-fi or wired interest is recommended (using a cellular signal will cause choppy video)

  • Fully charge or plug in your device.