gender

specialties

Emergency Medicine

Pediatric Emergency Medicine

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Dr. Hess' academic interests include emergency ultrasound, pediatric emergency medicine, medical student education, global health and simulation.

English

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University Hospital BerbeeWalsh Emergency Department

East Madison Hospital Emergency Department

American Family Children's Hospital Pediatric Emergency Department

Jamie M. Hess

Jamie M. Hess, MD | Find a Doctor

The entrance and sign on the exterior of the University Hospital Emergency Department

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Emergency and urgent care

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Free Wi-Fi

Free wireless internet access is available at all UW Health locations. Connect your smartphone, tablet or laptop to “Free WiFi UW Health.” Charging stations are available in the Surgical Waiting Area on the main (second) floor.

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Cafeteria and dining

Four Lakes Café, located lower level (floor 1), offers sandwiches, soups, farm-to-table items, a salad bar and desserts. Grab-and-go options are available overnight and on weekends in the adjacent Mendota Market.

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 Gift Shop

The Gift Shop is open from 9:30 a.m. to 6:30 p.m. Monday through Friday. You may also place flower and gift orders by calling (608) 263-6472 or online. Flower/gift deliveries from outside florists and vendors are not allowed.

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Parking at University Hospital

Parking tickets may be validated inside at the Information Desk to receive free parking. Valet services are available for parking assistance, Monday-Friday, 5:30 a.m.-5 p.m.

 Visiting hours

8 a.m.-9 p.m. Due to COVID-19, only one adult (16 or older) is allowed to visit an adult inpatient or accompany an adult to an outpatient appointment. Pediatric patients may have two visitors.

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 A hotel 5 minutes away

 With many of our patients coming from longer distances, UW Health offers a patient-and-family rate at the nearby Best Western Plus InnTowner Madison. To receive the special rate, please call Guest Services at (608) 263-0315.

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View available clinics at University Hospital

Services available at University Hospital

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Hospitals

Patients from across the region choose Wisconsin’s No. 1 hospital

 General parking information (non-emergency)

The American Center

Free parking and valet service

Plenty of free parking or the assistance of our valets.

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Pharmacy

Retail pharmacy and after-hours window located on the first floor. Stop by to pick up your prescriptions, over-the-counter medicines or update your vaccinations.

Cafeteria

The American Bistro offers entrees, soups, salad bar, desserts, hot and cold sandwiches, ethnic cuisine, grab ‘n go foods and snacks. Coffee and other beverages available.

Beans 'n Cream Coffee Shop

Located on the 1st floor near the hospital entrance, Beams ‘n Cream offers a variety of coffee specialties and locally sourced, organic centered treats. Open Monday-Friday: 6 am - 2 pm.

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Rooftop Garden

Our beautiful rooftop garden offers a relaxing and peaceful setting to have lunch, read a book or just take a moment to meditate and rest. 

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A hospital stay that doesn’t feel like a hospital stay

World-class care in a convenient location

American Family Children's Hospital front entrance

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Plenty of Room

Our spacious, colorful rooms are big enough to accommodate families, many of whom “move in” with us while their child is hospitalized. A sofa-sleeper in each room allows a parent or caregiver to spend the night alongside their child.

Salon care

Our Positive Image Center allows children to ease anxiety during their stay. Salon services include haircuts and styles, temporary hair coloring, hair sparkles and feathers, wig fitting and application, nail painting and make-up application. 

Parking

Please use the American Family Children’s Hospital parking ramp at 1675 Highland Ave., Madison WI  53792. For clinic appointments, bring your parking ticket inside for validation. If staying overnight, you’ll receive up to two free parking passes.

Visitors

Up to two primary support persons are allowed with a child either in the hospital or for clinic visit. No siblings or other visitors are currently allowed due to COVID-19. A patient’s care team may make compassionate exceptions when appropriate. 

Care for siblings

Unfortunately, our sibling care service – normally available to siblings of patients ages 3-12 – is currently closed due to COVID-19. We look forward to resuming this service.

View all clinics available at American Family Children's Hospital

 A children’s hospital with lots of creature comforts

Additional resources for your stay or visit

 General Parking Information (non-emergency)

UWMF

Hennepin County Medical Center, Minneapolis, MN

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University Hospital

Mayo Medical School, Rochester, MN

Baystate Medical Center, Springfield, MA

Our pediatric experts have served the special needs of children for more than 100 years. We focus on each child’s unique needs and offer social and emotional support to help you and your child face even the most complex condition. Our long history includes the creation of medical advances that save lives around the world. Together, we get your child back to health and enjoying being a kid. 

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AFCH Exterior

University Hospital’s Emergency Department (ED) official address is 600 Highland Ave., Madison WI 53792. However, the quickest way to get to the Emergency Department entrance is to drive north on University Bay Drive where it intersects with Campus Drive. You will see “Emergency” signs directing you to the parking area.

UW Health Kids emergency medicine experts care for your child

 Improving emergency care through research

Help when you need it most: What to expect in the ED

Emergency care for all members of your family

Our Pediatric ED: Child-friendly waiting areas and patient rooms

Our pledge to you: Exceptional care, comfort and convenience

Pediatric Emergency Medicine Specialist

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Jamie M. Hess, MD

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Education & credentials