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American Family Children's Hospital
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Wisconsin Medical Assistance Transportation

Effective July 1, 2011, the Wisconsin Department of Health Services has contracted with an outside vendor, LogistiCare, to run a state-centralized transportation request system for all Wisconsin Medical Assistance patients.

 

This means that our existing process for Medical Assistance transportation at UW Health (previously coordinated by Patient Relations and Patient Resources) will come to an end.

 

Patients will arrange their own rides through LogistiCare by calling (866) 907-1493 (TTY: 866-288-3133).

 

Frequently Asked Questions

 

How do I get medical transportation if I have Medical Assistance?

Effective July 1, 2011, the Wisconsin Department of Health Services (DHS) has contracted with an outside vendor, LogistiCare (866-907-1493), to run a state-centralized transportation request system for all Wisconsin Medical Assistance (Medical Assistance) patients. The existing process for Medical Assistance transportation at UW Health ends on June 30, 2011.

 

Who can get a ride from LogistiCare?

 

The program applies to patients with:

  • Wisconsin Medicaid
  • BadgerCare Plus Standard Plan
  • BadgerCare Plus Benchmark Plan
  • Family Planning Only services (related appointments only)
  • Tuberculosis-related services (Related appointments only)
  • BadgerCare Plus express enrollment for pregnant women (related appointments only)

The program does not apply to:

  • BadgerCare CORE programs
  • Members who live in or are being discharged to a nursing home
  • Members enrolled in Family Care
  • Wisconsin Medicaid or BadgerCare Plus members who are enrolled in an HMO and live in one of the following counties: Milwaukee, Waukesha, Washington, Ozaukee, Kenosha and Racine

What types of appointments are covered under this program?

LogistiCare will cover planned and urgent medical appointments. Requests for planned non-emergent appointments must be made two business days in advance of the appointment for a scheduled pick-up time by calling 866-907-1493. A maximum wait for a return ride is 60 minutes.

 

For urgent medical needs, patients should call 866-907-1493. If appropriate, LogistiCare will arrange transportation to the clinic/hospital within three hours.

 

LogistiCare does not provide ambulance transports. Call 911 if you have a life threatening emergency.

 

What are LogistiCare's hours?

To request a transport for non-emergency medical transportation, call 866-907-1493. Monday-Friday, 7am-6pm. Transports must be pre-arranged two business days in advance. The two business days includes the day of the call but not the day of the appointment.

 

Example: Call on Monday by noon for an appointment on Wednesday.

 

To request urgent or hospital discharge trips (24 hours per day, 7 days per week), call 866-907-1493.

Will LogistiCare be able to help non-English speaking/hearing-impaired patients?

 

Yes, non-English speaking and hearing-impaired language services are available through LogistiCare. The TTY number is 866-288-3183.

What type of transportation is available for eligible members?

 

Depending on the member's location, physical abilities, and support network, LogistiCare may provide bus passes, vehicle rides, wheelchair or stretcher transports. LogistiCare does not own or operate these vehicles. They contract with area vendors to provide the service.

 

Who can contact LogistiCare?

 

Patients or their caregivers should contact LogistiCare (866-907-1493) to schedule transportation.

 

How many riders will LogistiCare approve for transport?

 

One escort rides for free provided there's a medical reason for the patient to be escorted to the appointment. For example, this may include minor children, or adults with medical/physical conditions.

 

Can transportation be scheduled for patients who have ongoing, regularly-scheduled appointments?

 

For patients who require multiple scheduled visits (at least three days per week for three months or more), "standing order" rides can be requested. They must be arranged by the patient's health care provider a minimum of two business days in advance of the first ride for such things as dialysis, chemotherapy, rehabilitation.