American Family Children's Hospital
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Visitor Information and Guest Services at UW Health at The American Center

John C. Sheehan, FACHE, President, UW Health at The American Center

Welcome

 

At UW Health at The American Center, our sole purpose is to give you and your family the kind of health care we'd like our own loved ones to receive.

 

UW Health at The American Center offers a new opportunity to deliver care focused on you and your family's needs, backed by the world-class physicians, nurses and associates of UW Health. We view health care as a partnership among patients, families and care providers, and we look forward to partnering with you in health and wellness.

 

Our goal is always to exceed your expectations. Please feel free to contact me anytime at (608) 332-4213 if an issue arises or to suggest how we can make your health care experience better.

 

After your visit you may receive a patient satisfaction survey in the mail asking you to evaluate your care. I ask you to complete this survey, as your feedback will help us improve.

 

Thank you for choosing UW Health at The American Center. It is a privilege to care for you and your family.

 

Sincerely,

John C. Sheehan, FACHE

President, UW Health at The American Center

Senior Vice President, UW Health

 

Patient and Family Experience Promise

 

At UW Health, we hold ourselves accountable to the highest standards of care, and strive to provide an exceptional experience for you, our patients and families, every time. Learn more about our Patient and Family Experience Promise

 

Guest Services

 

At UW Health at The American Center, our guest services associates are committed to making your experience as safe and pleasant as possible. Please stop by the Information Desk, located near the Main Entrance, or call (608) 440-6242 for assistance.

 

Need a Little Extra Help?

 

We are here to help with anything to make your experience a little easier, such as pushing a wheelchair to helping you find your destination. Look for associates and volunteers wearing red shirts, jackets or blazers.

 

Parking, Valet Service and Transportation

 

Parking

 

Free parking is available in the parking ramp and surface lot.

 

Valet Service

 

Free valet service is available at the Main Entrance Monday-Friday, 6am-4pm, for all patients and guests in need of mobility assistance of any kind. To reduce wait times for patient and guests who are dependent upon valet services, please self-park if physically able. After hours, keys can be retrieved from the Information Desk.

 

Alternative Transportation

 

Madison Metro Bus Service: Madison Metro Bus 26 stops in front of UW Health at The American Center. For the full route and schedule, please visit cityofmadison.com/metro/schedules.

 

ATM

 

An ATM is available in the hospitality center, located on the 1st floor.

 

Food and Beverage

 

Room Service for Patients and Families

 

We are pleased to offer many seasonal, flavorful and healthy options for our patients and families via room service. Patients, family and guests can order room service, 6:30am-7pm. Simply place your order with your patient care technician or nurse. Your meal will be prepared and delivered to your room within an hour. Menu options are listed in a room service menu, located in your room.

 

American Bistro Restaurant

 

American Bistro, located on the 2nd floor, features a full selection of entrées, soups, salad bar, desserts, hot and cold sandwiches, ethnic cuisine, "grab 'n go" foods and snacks. There are also indoor and outdoor seating areas. The American Bistro is open Monday-Friday, 6:30am-7pm. On the weekends breakfast is served from 8-10am, and lunch and dinner from 11am-3pm.

 

Beans 'n Cream Coffee Shop

 

Beans 'n Cream, located on the 1st floor near the Hospital Entrance, offers a variety of coffee specialties and locally sourced, organic centered treats. Beans 'n Cream is open Monday-Friday, 6am-4pm.

 

Gift Shop

 

The Gift Shop, located on the main lobby, carries a selection of cards, balloons, fresh-cut flowers and plants, local artist products, home décor, jewelry, clothing, bath and body, culinary and other wellness items. The gift shop is open Mondays, Tuesdays, Wednesdays and Fridays from 8am-4pm; Thursdays from 8am-2pm; and from 8-10pm on the first Wednesday of the month. You can also browse and order gifts online.

 

Pharmacy

 

Don't make a special trip to a pharmacy. Stop at the UW Health at The American Center pharmacy, located on the 1st floor, and pick up prescriptions and over-the counter medications. The pharmacy is open Monday-Friday, 8:30am-5pm; Saturday-Sunday, 9am-1pm.

 

Hotel Information and Reservations

 

Guest services would be happy to help you find hotel accommodations if needed. Discounts are available for patients and families at hotels in the immediate area. Reservations must be made through Guest Services to receive the special, reduced rates. For reservations, call guest services, Monday through Friday from 7am to 6pm and Saturdays and Sundays from 7:30am to 4pm at (608) 440-6242.

 

Access and Charging Stations

 

Free WiFi Access

 

Connect your smartphone, tablet or laptop to UW Health's free WiFi network as a complimentary service for patients, families and visitors. If you need help accessing free WiFi, please ask for assistance at the Information Desk.

 

Charging Stations

 

If your electronic device is running low on power, you can recharge your battery at charging stations, located in the American Bistro restaurant, the Emergency Department (ED) and Surgical Waiting Area near the Main Entrance.

 

Smoke- and Tobacco-Free Environment

 

Every day, we treat illnesses caused by smoking and tobacco. For the well-being of our patients and families, smoking, smokeless tobacco and the use of mechanical or electronic cigarettes are not allowed. Learn more

 

Lactation Rooms

 

For nursing mothers and their children, we have three lactation rooms available to the public. They are located in Radiology/UCC Lockers area (Room 1021), the 4th Floor Inpatient area (Room 4302) and the 5th Floor Inpatient area (Room 5302).

 

Mindfulness Space and Emotional Health

 

Meditation Area

 

The meditation area, located on the 1st floor, is open to everyone for meditation, private prayer and worship.

 

Walking Routes

 

Getting some fresh air can often lift your mental, physical and emotional well-being. There are many walking routes and paths around the American Parkway.

 

Stay Connected with Family and Friends

 

CarePages

 

UW Health patients and families can create a CarePage so friends and loved ones can be kept up-to-date on your condition and provide emotional support. Create your free, personalized, web-based CarePage