MyChart scheduled video visits: Bring the health care provider to you

Specialty Care video visits

When you need to see your UW Health specialty care provider, scheduled video visits let you meet with your health care team. It’s an easy way to get great care from the comfort of home. Specialty care video visits are scheduled directly with your provider's clinic. To schedule, call your specialty care provider's clinic.

Primary Care video visits

Your time is valuable. That's why UW Health is making it simpler and faster than ever to connect with your primary care team. With easy online scheduling via MyChart, you can get the same high quality care you need—when you need it—with just a few clicks.

Benefits of Primary Care video visits

• Schedule video visits yourself in MyChart, 24/7

• Get same day appointments with a member of your health care team

• Conveniently see a provider from your home or work

• Avoid holding for your turn on the phone and book your visit instantly

• Receive the same high-quality care from your dedicated UW Health providers

• Support persons can join the video appointment, such as family, interpreters and your care team

• No need to download a separate video app, just use the MyChart app

When to schedule a primary care video visit

Primary care video visits are a convenient option when you need to see a provider but there are a few things to keep in mind:

• Patients must be 5 years of age or older

• You must be physically in the same state as your UW Health clinic (Illinois and Wisconsin) at the time of your visit

• If your symptoms are limb- or life-threatening, call 911

• Symptoms requiring a physical exam will still need to be done in-person

How to schedule your primary care video visit

Scheduling your MyChart video appointment is easy. Don't have an account yet? Request a MyChart account

The following instructions are for scheduling a primary care video visit. Please note, you can schedule other types of in-person appointments through your MyChart account, including an annual physical.

To schedule your primary care video visit

1. Log in to your MyChart account

2. Go to the "Visits" page

3. Select "Schedule an Appointment"

4. Select "Primary Care" from the options

5. Choose "Health Concern" from the options

6. Select "Video Visit" at the appointment type and answer a brief question

7. View and select the provider and appointment time you prefer

8. Confirm your contact and insurance information

9. Click the "Schedule It" button (Note: The appointment is not scheduled until you select that button and see the confirmation screen.)

To get the most out of your video appointment, it's important to prepare. For detailed directions, including screenshots, use these guides:

Instructions on how to access your MyChart video appointment on a desktop computer (pdf)

Instrucciones para computador de escritorio o computador portátil: Cómo prepararse para su cita por video en MyChart (pdf)

Instructions on how to access your MyChart video appointment on a mobile device (pdf)

Instrucciones para iPhone, Androide y tableta: Cómo prepararse para su cita por video en MyChart (pdf)

Instructions on how to enable live captions in Google Chrome for your video visit (pdf)

Cómo activar los subtítulos en tiempo real en Google Chrome para sus citas por video (pdf)

• Never do a video visit while driving.

• Find a quiet, comfortable space where you won't be interrupted.

• Choose a well-lit area with minimal distractions.

• Position your camera at eye level for the best interaction with your provider.

• Your video appointment room might appear dark before your provider joins.

• Turn your camera, microphone and speakers on (volume up).

• Strong wi-fi or wired internet is recommended (using a cellular signal will cause choppy video)

• Fully charge or plug in your device.