Patient RelationsHelp when you need it

Overview

Patient Relations

UW Health Patient Relations staff assists in resolving concerns about the care and service you receive at UW Health hospitals and clinics. Patient Relations staff are also able to share compliments about services you have received.

Contact Patient Relations

In Illinois

In Wisconsin

Note: Please do not share personal health information or submit urgent medical questions through email.

Complaints or concerns

Filing a complaint

If you would like to file a complaint or share a compliment about the care you received at UW Health, please contact our Patient Relations Department. UW Health patients also have the right to contact organizations outside of UW Health to file a complaint. The organizations vary according to the location where care was received.

Contacting other organizations

Select the option below based on where you received care to find the contact information for organizations outside of UW Health that you can contact with questions or comments about care and safety:

If you received care at a hospital located in Illinois

If you received care at a hospital located in Wisconsin

You may also choose to file a complaint with one or more of the following organizations:

  • State of Wisconsin
    Department of Health Services
    Division of Quality Assurance
    Bureau of Health Services

    P.O. Box 2969
    Madison, WI 53701-2969
    Phone: 1-800-642-6552 or (608) 266-8481

  • Illinois Department of Public Health
    Office of Health Care Regulation
    Central Complaint Registry
    525 W. Jefferson Street, Ground Floor
    Springfield, IL 62761-0001
    Phone: 1-800-252-4343

  • The Joint Commission

    Office of Quality Monitoring
    Report a complaint

  • Livanta

    You can file an appeal with Livanta, the Wisconsin and Illinois Quality Improvement Organization by calling 1-888-524-9900, if you are a Medicare patient and have a quality-of-care complaint or believe you are being discharged from the hospital too soon.

Where to file a formal service delivery discrimination complaint

  • Illinois Department of Children and Family Services, Division of Diversity, Equity and Inclusion (DEI), 1921 South Indiana Ave., 4th Floor, Chicago, IL 60616, voice (312) 328-2495

  • Wisconsin Department of Health and Human Services, Division of Enterprise Services, Office of Civil Rights Compliance, 1 W. Wilson, Room 561, PO Box 7850, Madison, WI 53707, voice (608) 266-9372, TTY/TDD 1-888-701-1251

  • U.S. Department of Health and Human Services, Director, Office for Civil Rights Room 509F HHH Bldg., 200 Independence Avenue, S.W., Washington, D.C. 20201, voice (202) 619-0403, TTY/TDD (202) 619-3257

  • U.S. Department of Health and Human Services, Office for Civil Rights, Region V, 233 Michigan Ave, Chicago, IL 60601, voice (312) 886-2359, TTY/TDD (312)353-5693

Where to file a laboratory test complaint

  • Centers for Medicare and Medicaid Services (CMS), Central Office, Division of Laboratory Services (CLIA), 1-877-267-2323, ext. 63531

  • College of American Pathologists (CAP), 1-866-236-7212

If you received care at a clinic located in Illinois

If you received care at a clinic located in Wisconsin

You may also choose to file a complaint with one or more of the following organizations:

  • State of Wisconsin
    Department of Health Services
    Division of Quality Assurance
    Bureau of Health Services

    P.O. Box 2969
    Madison, WI 53701-2969
    Phone: 1-800-642-6552 or (608) 266-8481

  • Illinois Department of Public Health
    Office of Health Care Regulation
    Central Complaint Registry
    525 W. Jefferson Street, Ground Floor
    Springfield, IL 62761-0001
    Phone: 1-800-252-4343

  • The Joint Commission

    Office of Quality Monitoring
    Report a complaint

  • Livanta

    You can file an appeal with Livanta, the Wisconsin and Illinois Quality Improvement Organization by calling 1-888-524-9900, if you are a Medicare patient and have a quality-of-care complaint or believe you are being discharged from the hospital too soon.

Where to file a formal service delivery discrimination complaint

  • Illinois Department of Children and Family Services, Division of Diversity, Equity and Inclusion (DEI), 1921 South Indiana Ave., 4th Floor, Chicago, IL 60616, voice (312) 328-2495

  • Wisconsin Department of Health and Human Services, Division of Enterprise Services, Office of Civil Rights Compliance, 1 W. Wilson, Room 561, PO Box 7850, Madison, WI 53707, voice (608) 266-9372, TTY/TDD 1-888-701-1251

  • U.S. Department of Health and Human Services, Director, Office for Civil Rights Room 509F HHH Bldg., 200 Independence Avenue, S.W., Washington, D.C. 20201, voice (202) 619-0403, TTY/TDD (202) 619-3257

  • U.S. Department of Health and Human Services, Office for Civil Rights, Region V, 233 Michigan Ave, Chicago, IL 60601, voice (312) 886-2359, TTY/TDD (312)353-5693

Where to file a laboratory test complaint

  • Centers for Medicare and Medicaid Services (CMS), Central Office, Division of Laboratory Services (CLIA), 1-877-267-2323, ext. 63531

  • College of American Pathologists (CAP), 1-866-236-7212