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What are video visits?
When you need quick access to a medical provider, UW Health Care Anywhere urgent care video visits might be an option.
Video visits are done from your home using your computer, tablet or smartphone and do not require an appointment.
Some conditions cannot be addressed using a video visit. Patients who are experiencing an emergency or infants under 3 months of age should receive care in-person.
Note: You must physically be in the state of Wisconsin at the time of your video visit.
Consider using a video visit if you are experiencing:
Nausea and vomiting
Low back pain
Minor skin problems
Start your urgent care video visit
To access UW Health Care Anywhere urgent care video visits, you will first need to download the app and enroll.
iOS: From your device, go to the Apple Store - search "Video Visit - UW Health Care Anywhere" Download
Android: From your device, go to the Play Store - search "Video Visit - University of Wisconsin" Download
These video visits are different than Telehealth visits patients might use when seeing their regular UW Health providers. Learn more about UW Health Telehealth services for patients
How it works
UW Health partners with Amwell Medical Group to provide you with 24/7 urgent care coverage.
Depending on the time that you use Care Anywhere, you could see a UW Health provider or an Amwell provider. UW Health providers can be identified by the UW Health logo that is visible on their profile photo.
When you use Care Anywhere between the hours of 8 a.m.–9 p.m. Monday–Friday and 8 a.m.–6 p.m. Saturday–Sunday, the service is typically staffed by UW Health providers.
Outside of those hours, the service is staffed by Amwell physicians. You will still receive the same excellent care you expect from UW Health regardless of when you use the tool. However, there could be some differences in billing, including:
Insured patients: Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer. Financial assistance is available to patients who qualify.
Uninsured/self-pay patients: Maximum out-of-pocket cost will be $64. Financial assistance is available to patients who qualify.
Quartz patients: Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer.
All other patients: Pre-payment of $64 is required prior to the visit.
To download your claim receipt
If you were seen by an Amwell Medical Group provider and would like to submit your payment for reimbursement, download the claim receipt from your account in UW Health Care Anywhere and follow your insurance company's policy for reimbursement submissions.
How to download your claim receipt
Log in to your UW Health Care Anywhere account
Hover over My Records and click Previous Visits
Find and click on the appropriate visit
Click on Claim Receipt
Simple and efficient to use
When Cathy’s son woke up with a rash, she was able to connect with a provider right from home. It was simple and efficient to use.