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Care Anywhere Video Visits: Urgent care 24/7

Urgent care video visits give you easy, quick access to care so you can see a medical provider without leaving the comfort of your home. No appointment needed.


What are video visits?

When you need quick access to a medical provider, UW Health Care Anywhere urgent care video visits might be an option.

Video visits are done from your home using your computer, tablet or smartphone and do not require an appointment.

Some conditions cannot be addressed using a video visit. Patients who are experiencing an emergency or infants under 3 months of age should receive care in-person.

Consider using a video visit if you are experiencing:

  • Cold/flu symptoms

  • Cough

  • Fever

  • Stuffy/runny nose

  • Sore throat

  • Allergies

  • Abdominal pain

  • Painful/difficult urination

  • Nausea and vomiting

  • Low back pain

  • Diarrhea

  • Eye infections

  • Joint pain

  • Sprains

  • Headache

  • Minor skin problems

Get started

Start your urgent care video visit

To access UW Health Care Anywhere urgent care video visits, you will first need to download the app and enroll.

  • iOS: From your device, go to the Apple Store - search "Video Visit - UW Health Care Anywhere" Direct Link

  • Android: From your device, go to the Play Store - search "Video Visit - University of Wisconsin" Direct Link

  • Desktop:

These video visits are different than the telehealth visits patients might receive when seeing their regular UW Health providers. Learn more about UW Health Telehealth services for patients

How it works

UW Health partners with Amwell Medical Group to provide you with 24/7 Urgent Care coverage.

  • Quartz patients: Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer.

  • All other patients: Pre-payment of $64 is required prior to the visit. Patients with insurance coverage are able to submit reimbursement requests to their insurance company.

To download your claim receipt

If you were seen by an Amwell Medical Group provider and would like to submit your payment for reimbursement, download the Claim Receipt from your account in UW Health Care Anywhere and follow your insurance companies policy for reimbursement submissions.

How to download your Claim Receipt

  • Log into your UW Health Care Anywhere account

  • Hover over My Records and click Previous Visits

  • Find and click on the appropriate visit

  • Click on Claim Receipt

  • Print

Patient stories

Simple and efficient to use

When Cathy’s son woke up with a rash, she was able to connect with a provider right from home. It was simple and efficient to use.