Finding a provider: Connecting you to the experts at UW Health

It’s important to have a health care team that you feel comfortable with and that has the expertise you need. We are here to help. Our friendly staff members have information on the hundreds of medical experts at UW Health ready to serve you. Our team can also help you transfer records and make appointments.

Our staff can help you choose a primary care provider (PCP) from an Illinois or Wisconsin clinic for all members of your family. You may wish to verify with your insurance plan that UW Health providers are in your plan’s network.

Primary care focuses on your overall health needs. Your PCP treats you when you’re sick and helps you manage chronic conditions. These providers also help you prevent disease and offer screening tests.

 PCPs may specialize in:

• Family medicine

• Geriatrics

• Internal medicine

• Pediatric and adolescent medicine

Seeking care in Illinois

We offer primary care and specialty services throughout northern Illinois. Locate a provider on our Find a Doctor page or contact the Patient Access Center at (779) 696-7444.

Seeking care in Wisconsin

Contact the Welcome Center by phone at (608) 821-4819. You can also complete our brief Find a Primary Doctor form.

MyChart

MyChart is a secure service that allows you to view portions of your UW Health medical record online. You can also use it to receive test results, schedule appointments, pay your bills and more.

Create an account

Forms

In Wisconsin: Once you’ve selected a provider for care in Wisconsin, we ask you to complete several forms. Welcome Center staff can assist you as needed. You may return the forms to us via mail or fax:

UW Health Welcome Center
8007 Excelsior Drive, MC 9740
Madison, WI 53717
Fax: (608) 833-3203

After your appointment has been scheduled, you will be transferred to a registrar who will gather or confirm your demographic and insurance information. We do this to:

• Save you time when you arrive for your visit

• Ensure that your personal information is gathered as privately as possible

Please plan to arrive 15 minutes prior to your scheduled appointment to check in. If you are pre-registered, we will only confirm your name and date of birth. If you have not been pre-registered, you will be asked to confirm your demographic and insurance information. 

Copayments, if required by insurance, will be collected when you arrive and may be made by cash, check, VISA or MasterCard (credit or debit).

eArrival process

eArrival is a self check-in feature that lets you check-in for most of your appointments via your mobile device.

To use eArrival:

• Step 1 - Before your appointment: Complete eCheck-in via MyChart, up to 8 days before your appointment.

• Step 2 - At the Clinic: When you arrive at the clinic, open your MyChart app to confirm you have arrived. Once you confirm arrival, you will be checked-in automatically and you can continue directly to your clinic, unless otherwise directed.

Note: If you have outstanding registration items, you will still need to stop at the registration desk. Therefore, successfully completed e-Check-in is required to use this eArrival feature.

Find tips and resources to help you prepare for your UW Health visit.

At UW Health, we want to help make your upcoming visit a great care experience. Here are some ideas to help prepare for your visit.