Notice
UW Health recently identified and investigated a security incident regarding select patients’ information.Learn more
Terms and conditions
Mobile texting (SMS/MMS)
UW Health provides SMS (short message service) texts for our patients and customers to help them live their best life. You must be age 18 or older to opt-in and/or receive our text messages. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services from UW Health.
Opt-in information
You may opt-in to receiving texts from UW Health (or its service providers) through a variety of methods, as outlined below. By opting-in, you provide consent to receive text messages using an automatic telephone dialing system . When you opt-in to the service using one of the short codes below, we will send you a message to confirm your signup.
You may opt-in to receive SMS mobile text alerts through the following methods:
You can use send a text to the following numbers to receive to receive text messages:
Text START to (608) 287-2250 to receive appointment reminders from UW Health.
Text START to 24093 to receive important updates related to your health care.
Text START to 94359 to receive online review requests.
Text START to 91994 to receive online survey alerts.
Text START to (608) 265-7760 to receive messages from UW Health Kids ENT.
You can provide your mobile number as part of any patient registration process or through our call center. Under the TCPA (Telephone Consumer Protection Act) Healthcare Exemption, you automatically provide consent to receive text messages for services, scheduling appointments and healthcare operations activities as part of your established relationship. We will limit these message alerts to those we feel are important to provide you with timely health care information specific to your personal needs.
If you sign the UW Health Admissions and Registration form, this allows UW Health to send you additional messages to be sent to you by text (e.g., texts related to services, payment for services, research, feedback requests, and other health care related information as identified in the form ).
Message and data rates may apply. While message frequency may vary, we will only message you when appropriate. You may text STOP to cancel and HELP for additional help at any time.
Opt-out information
You may cancel this service at any time by texting STOP in response to a specific short code or phone number to opt-out of any future text messages for that short code or program. Or you may simply text STOP to the short code program number or phone number noted below at any time to opt-out of future alerts for that program. Sending a STOP request must be separately completed for each program number to opt-out. Sending one STOP request will not create an opt-out for all programs. This allows you to selectively decide what information you would like to receive through text messages.
After you send the message STOP to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us for that program. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
If at any time you forget what keywords are supported, just text HELP to any of the short codes noted. After you send the message HELP to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
Short code programs
UW Health offers the following separate text messaging programs with each tied to a specific short code or phone number:
General UW Health alerts come from short code 24039
Appointment reminder alerts come from (608) 287-2250
Patient satisfaction survey requests come from short codes 94359 and 91994
Help or customer service support
You may text HELP to any of our short code programs to for additional information, or you may call 1-800-422-9701 or visit https://uw.health/help.
In a medical emergency, please call 911.
Security
Text messages are not encrypted. This means they will be unsecured and other people could read them. You understand that we are not responsible for the release of personal information once you agree to receive text messages.
In addition, we cannot guarantee the delivery of all text messages to you. Successful delivery is affected by a number of factors including accuracy of the mobile number you provide, sufficient network capacity, your ability to be in the range of a transmission site, etc. We cannot be liable for losses or damages arising from delayed, misdirected or non-delivery. It may also be possible that the full contents of the message may not be delivered to your phone .
Mobile carriers
Messages may be available through the following participating mobile carriers (but may not be limited to):
SouthernLinc, Bandwidth, Google Voice, Buffalo Wireless, Chariton Valley Cellular, Leaco, CableVision, Copper Valley, AT&T, Sprint/Boost/Virgin, T-Mobile/MetroPCS, Verizon Wireless, CellCom USA, C Spire Wireless, U.S. Cellular, Pine Belt Wireless, ACS/Alaska, Atlantic Tele-Network International (ATN), Advantage Cellular (DTC Wireless), Appalachian Wireless, Bluegrass Cellular, Cellular Network Partnership (PIONEER), Cellular One of East Central Illinois, Chat Mobility USA, Coral Wireless (Mobi PCS), Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI Communications Corp, Golden State Cellular, Illinois Valley Cellular (IV Cellular), i Wireless (IOWA Wireless), Nex-Tech Wireless, MTA Communications, MTPCS (Cellular One Nation), Cross Telephone Company (MBO Wireless), Duet IP (Maximum Communications New Core Wireless), Inland Cellular Telephone Company, Immix(Keystone Wireless), Mosaic (Consolidated or CTC Telecom), Northwest Missouri Cellular Limited, Peoples Wireless, Panhandle Telecommunications Systems(PTCI), RINA, Revol Wireless USA, SI Wireless/Mobile Nation, SRT Wireless, Texas RSA 3 Ltd(Plateau Wireless), Thumb Cellular, United Wireless, Union Telephone Company(Union Wireless), Viaero Wireless, West Central Wireless (5 Star Wireless), Sagebrush Cellular (Nemont), Carolina West Wireless (CWW), Pine Cellular, Aio Wireless/Cricket.
* Carriers are not liable for delayed or undelivered messages
Message and data rates may apply to messages we send you, or you send to us. If you have questions about your personal text or data plan and potential charges, it is best to contact your cellular provider.
Terms and conditions
We may change these terms and conditions at any time. Any changes will be posted to our website. You agree to review those terms and conditions often to be sure you are aware of any changes. If you do not agree to these terms and conditions, you must immediately opt out as described above.
For all questions about the services provided by these short codes, you can send an email to campaign-replies@uwhealth.org or call us at 1-800-422-9701.
To view our Privacy Policy, please visit our website at: https://www.uwhealth.org/privacy-policy
Terms and conditions
Website
The UW Health Website is an online information and communications service provided by the UW Health ("Provider") subject to your agreement with all of the terms and conditions offered below. Please read this Agreement carefully before accessing or using this site. By accessing or using this site, you agree to be bound by all of the terms and conditions below, which are intended to be fully effective and binding upon the Provider and users. The Provider may modify this Agreement at any time, and such modifications shall be effective immediately upon posting the modified Agreement. You agree to review the Agreement periodically to be aware of such modifications and your accessing or using this site constitutes your acceptance of the Agreement as it appears at the time of your access or use.
THE INFORMATION CONTAINED IN THIS SITE IS NOT INTENDED NOR IMPLIED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER PRIOR TO STARTING ANY NEW TREATMENT OR WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NOTHING CONTAINED IN THIS SITE IS INTENDED TO BE FOR MEDICAL DIAGNOSIS OR TREATMENT.
You understand that, except for information, products or services clearly identified as being supplied by the Provider, the Provider does not operate, control or endorse any information, products or services on the Internet, including on this site, in any way. You also understand that the Provider cannot and does not guarantee or warrant that files available for downloading through this site will be free of infection or viruses, worms, Trojan horses or other codes that manifest contaminating or destructive properties. Each user is responsible for implementing sufficient procedures and checkpoints to satisfy his or her particular requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. The Provider does not assume any responsibility or risk for your use of this site.
THE PROVIDER DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THIS SITE, ANY MERCHANDISE, INFORMATION OR SERVICE PROVIDED THROUGH THIS SITE. EXCEPT AS OTHERWISE EXPRESSLY SPECIFIED, THE PROVIDER DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR CORRECTNESS, TIMELINESS, OR USEFULNESS OF ANY OPINIONS, ADVICE, SERVICES, MERCHANDISE OR OTHER INFORMATION PROVIDED THROUGH THIS SITE OR ON THE INTERNET GENERALLY. IN NO EVENT WILL THE PROVIDER BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU OR ANYONE ELSE IN RELIANCE UPON THE INFORMATION PROVIDED THROUGH THIS SITE.
Information is for personal use only and may not be sold or redistributed. This site is presented by the Provider for the sole purpose of disseminating health information for public benefit. IT IS NOT INTENDED, AND MUST NOT BE TAKEN, TO BE THE PROVISION OR PRACTICE OF MEDICAL, NURSING, OR PROFESSIONAL HEALTH CARE ADVICE OR SERVICES IN ANY JURISDICTION. THIS SITE IS NOT TARGETED TO USERS IN ANY PARTICULAR LOCALITY, NOR IS IT INTENDED TO CONSTITUTE THE DOING OF BUSINESS IN ANY JURISDICTION, NOR TO BE A SOLICITATION OF BUSINESS ANYWHERE ON BEHALF OF UW HEALTH OR ANY OF ITS AFFILIATED CORPORATIONS, NOR TO CONSTITUTE ANY CONTACTS WITH ANY JURISDICTION OUTSIDE OF THE STATE OF WISCONSIN.
Potential users in any jurisdiction in the world, the common, statutory, regulatory, or codified law of which would void this Agreement in whole or in any essential part or which makes accessing this site illegal, are unauthorized to use this site, and do so entirely at their own risk.
IN NO EVENT SHALL THE PROVIDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ANY OTHER MONETARY OR OTHER DAMAGES, FEES, FINES, PENALTIES, OR LIABILITIES ARISING OUT OF OR RELATING IN ANY WAY TO THIS SERVICE, OR SITES ACCESSED THROUGH THIS SERVICE, AND/OR CONTENT OR INFORMATION PROVIDED HEREIN. A USER'S SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THIS SITE IS TO STOP USING THIS SITE.
If any of the provisions of this Agreement are held by a court or other tribunal of competent jurisdiction not to be enforceable, then such provisions shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect. This Agreement constitutes the entire agreement between the parties pertaining to its subject matter. It may not be modified except as described elsewhere in this Agreement. Anything in this site inconsistent with or conflicting with the terms of this Agreement is superseded by the terms of this Agreement.
The mark UW Health is a registered trademark of the University of Wisconsin. The materials on this Web site are copyrighted by the UW Health and may be downloaded and/or reprinted for personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any reason is expressly prohibited, unless prior written consent is obtained from the respective copyright holder(s).
