About Wait Times

Wait times display on uwhealth.org when urgent care clinics and/or OrthoCare Now are open.


Wait times are an estimation of the amount of time it will take between a patient registering at an Urgent Care clinic or OrthoCare Now and being escorted to a room to be seen by a provider. The electronic health system calculates this time for every patient and updates the website automatically.


Please note that there are times when patients are moved to rooms very quickly because of their presenting conditions, and that can impact wait time estimations. Additionally, situations can change quickly in these settings. If a patient checks the wait time at home and then drives to the clinic, several patients may have arrived during that time, affecting the estimated wait time.


Once a patient arrives at an Urgent Care clinic or OrthoCare Now and checks in, the estimated wait times displayed on the TV screens at the clinic might be different than those listed on the website. The wait times on those monitors likely will be more accurate, as they are manually updated by clinic staff based on urgency and volume.


Other Options for Urgent Needs


UW Health offers other options for urgent needs, including:


Video Visits for:

  • Allergies
  • Cough
  • Fever
  • Stuffy/runny nose
  • Sore Throat
  • Painful/difficult urination
  • Nausea and vomiting
  • Diarrhea
  • Eye infections
  • Joint pain
  • Sprains
  • Headache
  • Minor skin problems

MyChart e-Visits for:

  • Cough
  • Diarrhea
  • Low back pain
  • Red eye
  • Sinus problems
  • Vaginal discomfort or discharge
  • Frequent or painful urination (women only)