Care Direct in Wisconsin: The care you require with the comforts of home

Our home health agency provides skilled care and in-home assistance from nurses, therapists and others. We work together to help you achieve your health goals.

Who are the Home Health clinicians?

Skilled nurses assess patient's needs after a hospital or nursing home stay, address changing medical conditions, provide skilled nursing treatments such as IV therapy, wound care, and medication management, educate patients on health management and treatment and coordinate patient care with other services.

Physical therapists assess and treat patients who have problems with mobility, falls, home safety issues and/or training needs with new equipment.

Occupational therapists assess and treat patients who need cognitive testing or help with daily living skills, such as dressing, bathing and homemaking.

Speech and language pathologists evaluate and treat speech and swallowing issues.

Social workers evaluate and counsel on social, emotional and economic needs related to medical problems.

Home health aides assist patients with bathing, hygiene and personal care during a skilled home health episode.

Intake nurses can be reached seven days a week at (608) 203-2273 to make a referral. The intake nurses interpret the home health coverage criteria and verify coverage. Most private insurance plans, Medicare and Medical Assistance provide coverage for skilled home health agency visits for eligible patients.

Hours of service

The UW Health Care Direct Home Health Agency business hours are 8 a.m.–4:30 p.m., Monday through Friday.

We provide home medical equipment and supplies, including oxygen, crutches, wheelchairs, beds, sleep disorder equipment and more. Our team is available to respond to your essential medical equipment needs, 24 hours a day, seven days a week.

We accept referrals directly from patients, clinics, hospitals and nursing homes throughout southern Wisconsin. Our service area is within a 50-mile radius of Madison.

Services

Home Medical Equipment and Supplies services include:

• Oxygen (stationary and portable)

• Sleep disorder equipment and supplies

  • All new patients must be registered before obtaining supplies through our program.

  • Reordering Positive Airway Pressure (PAP) supplies: Please use our automated supply process by accessing via the method you have subscribed for or contact us at (608) 504-4017 to change your option:

    • Order online: myresupply.com/uwhomesupplies

    • Call the automated system: 1-855-904-0215

• Home ventilators and other respiratory equipment

• Home beds and patient lifts

• Mobility equipment (wheelchairs, walkers, canes, crutches, etc.)

• Home medical supplies

• Professional home ventilator certification program

• 24-hour, 7-day-a-week service for essential equipment

Hours of service

• Respiratory therapy and home technicians are available 8 a.m.-4:30 p.m. Monday-Friday

• Retail and home medical equipment showroom open 8 a.m.-4:30 p.m. Monday-Friday

• 24/7 on-call services available for questions and provision of essential equipment

Some people need medicine given by injection or IV when they return home. We provide this care.

Contact Care Direct at caredirect@uwhealthcaredirect.com or (608) 831-8555.

Home infusion therapy services

Care Direct home infusion therapy pharmacy provides the following types of therapies for patients in their home:

• Antibiotics

• Biologicals

• Catheter care

• Chelation therapy

• Chemotherapy

• Enteral therapy

• Human growth hormone

• Hydration

• Immune globulin

• Inotropic therapy

• Pain management

• Total parenteral nutrition

• PICC line and midline placement

Our areas of expertise

Care Direct has considerable experience managing the infusion needs of patients from the following areas of practice:

• Adult hematology, oncology and bone marrow transplant

• Cardiac-related

• Chronic pain

• Gastroenterology

• General pediatric

• Gynecology

• Hospice management

• Immunology

• Infectious disease

• Neurology

• Nutrition

• Organ transplant

• Pediatric hematology, oncology and bone marrow transplant

• Pediatric pulmonology

• Rheumatology

Home nutrition

Care Direct home nutrition support and services ensure that your home parenteral and enteral feeding needs are met in the comfort of your home. Our registered dietitians will assess your nutritional status and develop tube-feeding recommendations for your care. You and your caregiver will be taught how to deliver nutrition support at home.

UW Health Care Direct’s Ambulatory Infusion Suite (AIS) provides IV infusions in a comfortable outpatient setting. AIS is designed to provide therapy to patients who do not need hospitalization. We offer many amenities to make your visits as relaxed as possible:

Comfort

• Six private infusion bays to receive your treatment; a friend or family member is welcome to stay with you.

• Reclining chair with footrest

• Large windows in each bay

• Wi-Fi and tablets available for patient use

Accessibility

• Close, easy-to-access flat-surface parking

• No navigating through a building

• Waiting area for family or friends

• Locked/secured entrances

IV infusion

Therapies and treatments offered include, but are not limited to:

• Immune globulin therapy (IVIG)

• Monoclonal antibody therapy (Remicade, Renflexis, Ocrevus, Entyvio)

• Enzyme therapy (Fabrazyme, Lumizyme)

• Hydration and antiemetics

• Antibiotic therapy

In addition to IV infusion therapy, UW Health Care Direct also has clinical expertise in:

• Injections

• Patient and caregiver education (i.e., “teach to independence on home infusion therapy”)

• Supportive therapies as adjunct care to the UW Carbone Cancer Center

• Central line care

Contact UW Health Care Direct at (608) 831-8555 for admission criteria.

If you require tube feedings, we can help. Our registered dietitians will assess your needs and make recommendations. We provide supplies and education for you and your caregivers.

If you need additional training, we will coordinate with a local home health agency to teach you how to use the tube feeding at home.

How do I order supplies?

If you have already started service with UW Health Care Direct, send an email request to esupplies@uwhealthcaredirect.com or call (608) 831-8555 and ask for Enteral Supplies.

If you have not started service with UW Health Care Direct, contact us at (608) 831-8555 and ask for Enteral Referrals.

Care Direct Health Resources provides medical management and care coordination of home health and home infusion for Quartz Health Insurance.

Our team coordinates care through a region-wide system of providers credentialed by Care Direct Health Resources. This allows us to offer patients the best choice for safe care in their community.

Care Direct Health Resources services

• Benefit verification

• Patient needs assessment and care set-up

• Authorization of services

• Provider contracting and credentialing

For patients

Care Direct Health Resources is passionate about driving solutions. We collaborate closely with our provider system to help patients get better — and stay better — at home.

Call us

If you are a patient, family member or caregiver and have any questions, please call us at 1-800-730-8555 or (608) 831-8555.

For providers

How do I request authorizations?

Complete the Prior Authorization Request form - Home Health (pdf)

Regular business hours

Providers should submit prior authorization requests by fax to (608) 664-6193.

Staff is available Monday through Friday, 8 a.m.-4:30 p.m., and can be reached at 1-800-730-8555 or (608) 831-8555.

After-hours

Providers are required to obtain authorizations for urgent/emergent requests occurring after-hours and on weekends and holidays within two business days following the date of service.

Care Direct Health Resources has designated on-call benefit coordinators to provide members and providers 24/7 access for emergent/urgent after-hours and/or weekend and holiday services.

Join our provider system

Join our provider system by filling out this form.

CareWear offers products for women who have had mastectomy, lumpectomy or breast reconstructive surgery. CareWear also offers compression garments for men and women. In a private, comfortable environment, our certified fitters help patients find garments that allow them to feel their best during treatment, recovery and beyond.

CareWear products:

• Bras

• Camisoles

• Jogging tops and tank tops

• Swimsuits

• Silicone breast prostheses

• Partial silicone breast forms

• Lymphedema sleeves and gloves

• Skin care products

• Prenatal support products

• Maternity compression stockings

• Compression stockings for women and men

Insurance information

Most insurance plans cover partial or full costs of breast prostheses and mastectomy bras. Check with your health insurer for benefit coverage. We submit insurance and Medicare claims directly to your insurance companies.

Locations, hours and products/services

UW Health Care Direct
1345 Deming Way, Suite 100
Middleton, WI 53562

Open: Monday-Friday, by appointment

Services

• Mastectomy and maternity product fittings (Monday-Friday)

• Compression stocking fittings (Tuesday, Wednesday, Thursday)

• Retail sales (Monday-Friday)

UW Health East Clinic
5249 East Terrace Drive
Madison, WI 53718

Location currently closed.