Care Direct

The care you require with the comforts of home

If you’re recovering from an illness or surgery, there’s a good chance you’d prefer to do it in familiar surroundings. Care Direct makes this possible.
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Programs and services

Conveniently meeting your needs

UW Health Care Direct (formerly Chartwell Midwest Wisconsin) provides home infusion services, home health agency services, respiratory services, home medical equipment and CareWear products.

When you're recovering from an illness or recuperating from a surgery, chances are you’d want to spend that time at home - or, when it makes sense, an outpatient facility.

UW Health Care Direct makes that possible.

We're a full-service home-infusion therapy and healthcare agency. We provide a full range of home healthcare services that enables patients to heal in their preferred surroundings, their home.

Our services

At Care Direct, we provide services that help you recover, feel secure and return to living the life you’re accustomed to.

Our home health agency provides skilled care and in-home assistance from nurses, therapists and others. We work together to help you achieve your health goals.

The home health team meets twice monthly to coordinate interventions, resources and strategies that support our patients and their goal progression. This may include holding case conferences with other providers and/or with patients and their families.

Who are the Home Health clinicians?

Skilled nurses assess patient's needs after a hospital or nursing home stay, address changing medical conditions, provide skilled nursing treatments such as IV therapy, wound care, and medication management, educate patients on health management and treatment and coordinate patient care with other services.

Physical therapists assess and treat patients who have problems with mobility, falls, home safety issues and/or training needs with new equipment.

Occupational therapists assess and treat patients who need cognitive testing or help with daily living skills, such as dressing, bathing and homemaking.

Speech and language pathologists evaluate and treat speech and swallowing issues.

Social workers evaluate and counsel on social, emotional and economic needs related to medical problems.

Home health aides assist patients with bathing, hygiene and personal care.

Intake nurses can be reached seven days per week at (608) 262-2654 to make a referral. The intake nurses interpret the home health coverage criteria and verify coverage. Most private insurance plans, Medicare and Medical Assistance provide coverage for skilled home health agency visits for eligible patients.

Hours of service

  • The UW Health Care Direct Home Care Services office is open 8am-4:30pm Monday through Friday.

  • On-call nurses are available 24 hours/day, seven days/week via phone to answer questions and to make non-routine visits, if necessary.

  • Routine skilled nursing visits are provided 8am-10pm, seven days per week.

  • Aide services are available 8am-4:30pm, seven days per week.

  • Therapy services are available 8am-4:30pm Monday through Friday, with limited physical therapy services available on Saturdays and Sundays for prioritized situations.

  • Social work services are available three to five days per week between Monday and Friday 8am-4:30pm.

We provide home medical equipment and supplies, including oxygen, crutches, wheelchairs, beds, sleep disorder equipment and more. Our team is available to respond to your essential medical equipment needs, 24 hours a day, seven days a week.

We accept referrals directly from patients, clinics, hospitals and nursing homes throughout southern Wisconsin. Our service area is within a 50-mile radius of Madison.

Services

Home Medical Equipment and Supplies services include:

  • Oxygen (stationary and portable)

  • Sleep disorder equipment and supplies

    • All new patients must be registered before obtaining supplies through our program.

    • Reordering Positive Airway Pressure (PAP) supplies: Please use our automated supply process by accessing via the method you have subscribed for or contact us at (608) 504-4017 to change your option:

  • Home ventilators and other respiratory equipment

  • Home beds and patient lifts

  • Mobility equipment (wheelchairs, walkers, canes, crutches, etc.)

  • Home medical supplies

  • Professional home ventilator certification program

  • 24-hour, 7-day-a-week service for essential equipment

Hours of service

  • Respiratory therapy and home technicians are available 8am-4:30pm Monday-Friday

  • Retail and Home medical equipment showroom open 8am-4:30pm Monday-Friday

  • 24/7 On-call services available for questions and provision of essential equipment

Some people need medicine given by injection or IV when they return home. We provide this care.

Contact Care Direct at (608) 831-8555 or caredirect@uwhealthcaredirect.com

Home infusion therapy services

Care Direct home infusion therapy pharmacy provides the following types of therapies for patients in their home:

  • Antibiotics

  • Biologicals

  • Catheter care

  • Chelation therapy

  • Chemotherapy

  • Enteral therapy

  • Human growth hormone

  • Hydration

  • Immune globulin

  • Inotropic therapy

  • Pain management

  • Total parenteral nutrition

  • PICC line and midline placement

Our areas of expertise

Care Direct has considerable experience managing the infusion needs of patients from the following areas of practice:

  • Adult hematology, oncology, and bone marrow transplant

  • Cardiac-related

  • Chronic pain

  • Gastroenterology

  • General pediatric

  • Gynecology

  • Hospice management

  • Immunology

  • Infectious disease

  • Neurology

  • Nutrition

  • Organ transplant

  • Pediatric hematology, oncology, and bone marrow transplant

  • Pediatric pulmonology

  • Rheumatology

Home nutrition

Care Direct home nutrition support and services ensure that your home parenteral and enteral feeding needs are met in the comfort of your home. Our registered dietitians will assess your nutritional status and develop tube feeding recommendations for your care. You and your caregiver will be taught how to deliver nutrition support at home.



If you require tube feedings, we can help. Our registered dietitians will assess your needs and make recommendations. We provide supplies and education for you and your caregivers.

If you need additional training, we will coordinate with a local home health agency to teach you how to use the tube feeding at home.

How do I order supplies?

If you have already started service with UW Health Care Direct, contact us at (608) 831-8555 and ask for Enteral Supplies, or send an email request to esupplies@uwhealthcaredirect.com.

If you have not started service with UW Health Care Direct, contact us at (608) 831-8555 and ask for Enteral Referrals.

Care Direct Health Resources provides medical management and care coordination of home health, home infusion, and respiratory therapy and durable medical equipment for Quartz Health Insurance.

Our team coordinates care through a region-wide system of providers credentialed by CHR. This allows us to offer patients the best choice for safe care in their community.

Chartwell Health Resources services

  • Benefit verification

  • Patient needs assessment and care set-up

  • Authorization of services

  • Provider contracting and credentialing

For patients

Chartwell Health Resources is passionate about driving solutions. We collaborate closely with our provider system to help patients get better - and stay better - at home.

Call us

If you are a patient, family member or caregiver and have any questions, please call us at 1-800-730-8555 or (608) 831-8555.

For providers

How do I request authorizations?

Complete the Prior Authorization Request form (pdf)

Regular business hours

Providers should submit prior authorization requests by fax to (608) 664-6193.

Staff is available Monday through Friday, 8am-5pm, and can be reached by phone at (800) 730-8555 or (608) 831-8555.

After-hours

Providers are required to obtain authorizations for urgent/emergent requests occurring after-hours and on weekends and holidays within two business days following the date of service.

Chartwell Health Resources has designated on-call benefit coordinators to provide members and providers 24/7 access for emergent/urgent after-hours and/or weekend and holiday services.

Join our provider system

Join our provider system by filling out this form.

CareWear offers products for women who have been treated for breast cancer, maternity support garments, and compression garments for men and women. In a private, comfortable environment, our certified fitters help you find garments that allow you to feel your best during treatment, recovery and beyond.

CareWear products

  • Bras

  • Camisoles

  • Jogging tops and tank tops

  • Swimsuits

  • Silicone breast prostheses

  • Partial silicone breast forms

  • Lymphedema sleeves and gloves

  • Skin care products

  • Prenatal support products

  • Maternity compression stockings

  • Compression stockings for women and men

Insurance Information

Most insurance plans cover partial or full costs of breast prostheses and mastectomy bras. Check with your health insurer for benefit coverage. We submit insurance and Medicare claims directly to your insurance companies.

Locations, hours and products/services

UW Health Care Direct
1345 Deming Way, Suite 100
Middleton, Wis.

Open: Monday-Friday, by appointment

Services

  • Mastectomy and maternity product fittings (Monday-Friday)

  • Compression stocking fittings (Tuesday, Wednesday, Thursday)

  • Retail sales (Monday-Friday)

UW Health East Clinic
5249 East Terrace Drive
Madison, Wis.

Location currently closed.



Call CareWear (608) 262-2609

Our locations

From our home base to yours

Care Direct provides service from two locations:

1345 Deming Way, Middleton, Wis.

Infusion Services
Suite 100
Phone: (608) 831-8555 or (800) 730-8555
Fax: (608) 831-5320

Home Health Agency
Suite 200
Phone: (608) 203-2273 or (888) 663-7043
Fax: (608) 203-2240

Home Medical Equipment
Suite 100
Phone: (608) 203-2273 or (888) 663-7043
Fax: (608) 203-2250

CareWear
Suite 100
Phone: (608) 262-2609
Fax: 608-833-3204

5249 East Terrace Drive, Madison, Wis.

East Clinic Location
Room 1201
Phone: (608) 203-2273 or (888) 663-7043
Fax: (608) 203-2250

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  • UW Health Care Direct
    • 1345 Deming way, Suite 100 / Middleton, WI
    • (608) 831-8555
    • Open now
    • UW Health Care Direct provides home infusion services, home health agency services, respiratory services, home medical equipment and CareWear products.

    •  
      View hours, services and more

Our team

Your home, our team

At Care Direct, we have a large team of specialists who work together to meet your needs.

The team includes:

  • Home health aides

  • Occupational therapists

  • Physical therapists

  • Pharmacists

  • Registered dietitians

  • Respiratory therapists

  • Skilled nurses

  • Social workers

  • Speech and language pathologists

  • Certified home medical equipment specialists

  • Wound resource nurses

Work for a place that challenges and invests in you

Join our team

Insurance coverage

Helping you with insurance coverage

Medicare, Medicaid and most private insurance plans offer coverage for many of our services. In some cases, they cover 100% of costs. In other cases, they cover part of the cost. We also help you understand your insurance coverage and what out-of-pocket charges to expect.