Care Anywhere

Skip the waiting room

Video visits give you easy, quick access to a medical provider, whenever you and your family need urgent care.

Overview

What are video visits?

When you need quick access to a medical provider, UW Health Care Anywhere video visits might be an option.

Video visits are done from your home using your computer, tablet or smartphone and do not require an appointment.

Some conditions cannot be addressed using a video visit. Patients who are experiencing an emergency or infants under 3 months of age should receive care in-person.

Consider using a video visit if you are experiencing:

  • Abdominal pain

  • Allergies

  • Cough

  • Fever

  • Stuffy/runny nose

  • Sore throat

  • Painful/difficult urination

  • Nausea and vomiting

  • Low back pain

  • Diarrhea

  • Eye infections

  • Joint pain

  • Sprains

  • Headache

  • Minor skin problems

Instructions

How to use video visits

To access UW Health Care Anywhere video visits, you will first need to download the app and enroll.

These video visits are different than the telehealth visits patients might receive when seeing their regular UW Health providers. Learn more about UW Health Telehealth services for patients

How it works

UW Health partners with Amwell Medical Group to provide you with 24/7 Urgent Care coverage.

Depending on the time that you use Care Anywhere, you may see a UW Health provider or an Amwell provider.

When you use Care Anywhere between the hours of 8 a.m.–8 p.m., Monday-Friday, and 8 a.m.–4 p.m., Saturday-Sunday, the service is typically staffed by UW Health providers.

Outside of those hours, the service is staffed by Amwell physicians. You will still receive the same excellent care you expect from UW Health regardless of when you use the tool. However, there could be some differences in billing, including:

  • Insured patients: Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer. Financial assistance is available to patients who qualify.

  • Uninsured/self-pay patients: No pre-pay required. Maximum out-of-pocket cost will be $59. Financial assistance is available to patients who qualify.

  • Quartz patients: Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer.

  • All other patients: Pre-payment of $59 is required prior to the visit. Patients with insurance coverage are able to submit reimbursement requests to their insurance company.

To download your claim receipt

If you were seen by an Amwell Medical Group provider and would like to submit your payment for reimbursement, download the Claim Receipt from your account in UW Health Care Anywhere and follow your insurance companies policy for reimbursement submissions.

How to download your Claim Receipt

  • Log into your UW Health Care Anywhere account

  • Hover over My Records and click Previous Visits

  • Find and click on the appropriate visit

  • Click on Claim Receipt

  • Print

Patient stories

Simple and efficient to use

When Cathy’s son woke up with a rash, she was able to connect with a provider right from home. It was simple and efficient to use.