Patient and Family Guide

It is an honor to care for you and your family. We pride ourselves on providing patient and family-centered care. We are also taking extra precautions to keep you and your loved ones safe and protected.


Your Health and Safety are Our Highest Priority


Learn how we are keeping you safe during the coronavirus pandemic by visiting


University Hospital Patient Guide visiting hours: Patient with visitor in hospital room 

Patient and Visitor Guidelines


Our patient and visitor policies change in response to the COVID-19 pandemic. Please review our guidelines for the latest updates before you arrive for your appointment.


Note: Starting on Nov. 18, UW Health is requiring every person in UW Health facilities to wear a minimum of a barrier mask protection.


Patient and visitor guidelines


University Hospital Patient Guide visiting hours: Patient with visitor in hospital room 

Stay in Touch with Loved Ones


Family and loved ones provide emotional support and comfort to you. Even though we are limiting the number of visitors in the hospitals, we encourage you to stay in touch virtually with friends and loved ones. 


Learn about Webex Meet (Virtual Visitor)


University Hospital patient guide: Two doctors and patient walking in the hall

Getting Around


Learn about wayfinding tips and tricks, so you can get where you want to go during your visit.


Learn how to find your way around

University Hospital patient guide parking: Valet parking attendant with man in car



Parking is available for visitors to University Hospital and UW Health at The American Center.


Learn about parking options

University Hospital patient guide billing information: Example of a bill 



At UW Health, we try to make the billing process as simple as possible, including two online payment options - MyChart and our online bill pay tool.


Learn more about bill pay options

Recognize remarkable care at UW Health spacer UW Health Community Relations: Friends of UW Hospital and Clinics