UW Health's Patient and Family Experience Promise

At UW Health, we hold ourselves accountable to the highest standards of care, and strive to provide an exceptional experience for you, our patients and families, every time.


UW Health's Patient and Family Experience PromiseWe Promise To:


Listen with Compassion


We will be focused and considerate while listening to you.


Communicate Effectively


We will communicate clearly and make decisions in partnership with you.


Respect You


We will respect your privacy, confidentiality and self-worth, as well as honor diversity.


Recognize a Staff Member


Remarkable Care? Tell us about it

Is there a caregiver or staff member at UW Health who has demonstrated the Patient and Family Experience Promise by listening with compassion, communicating effectively and respecting you? Tell us about it



You Spoke. We Listened.


Patients and family members like you have consistently told us - through your survey feedback - that these aspects are most meaningful in shaping your health care experiences: 

  • Listening
  • Showing compassion
  • Complete, consistent and clear communication
  • Showing respect

To address these key components, we partnered with our patient and family advisors (PFAs) and other patients to develop our Patient and Family Experience Promise.


This Promise reinforces what our patients and their families can come to expect from any one of us, anywhere within UW Health, every time. We are striving to deliver on this Promise so we can continue to enhance the patient and family experience for all we serve.


We encourage patients and families to talk about the Promise with staff/care team members; please let us know when we deliver on it and when we fall short. Speaking up helps us to deliver on our Promise.