University Hospital and American Family Children's Hospital in Madison, Wisconsin, will make every attempt to deliver your flower and/or gift order on the requested date. However, delivery times may vary because of order volume or gift availability. University Hospital and American Family Children's Hospital do not guarantee delivery on the requested delivery date. Any disputes regarding gift orders must be resolved with the Gift Shop.
Some patients being treated for certain illnesses, such as cancer and transplant, may not be able to receive live plants and flowers during their treatment. If you are unsure whether the patient to whom you want to send a gift is allowed to receive plants or flowers, call patient information at (608) 263-8591.
Flower and/or gift orders that are not delivered to the patient's room prior to discharge will result in a credit card refund.
If you choose to order a floral arrangement directly from Felly's Flowers (rather than this website), you will need to contact Felly's for questions about refunds or delivery. We can only answer questions or refund purchases for flowers and gifts made through this site (uwhealth.org).