Appreciating the Care We Deliver

This report is dedicated to the wonderful teams of individuals who care for our patients and intentionally work to create an exceptional experience for them each and every day. One hopes they will not find themselves in need of hospitalization, but if they do, it is even more important our patients feel they are in caring, compassionate hands. That was my experience.

 

A year ago I sought treatment for a bum knee. After years of running and tennis, my right knee screamed that it would no longer tolerate a bone on bone situation. It was decided that a partial knee replacement was in order and the plan to accomplish that was set in play. As a patient I can share that the coordination of my care was beautifully orchestrated by the health care team, as I have since shared with others considering the same operation.

 

Of her care, Beth says, "Being on the other side of health care gave me a renewed perspective of the compassion, intellect and technical acumen our teams express every day."The team prepared me fully for what I could expect during the intra-operative and post-operative periods of time. This helped reduce my anxiety of the unknown. It doesn't matter if you have a health care background. When it's you undergoing a procedure, your "know how" seems to fly out the window.

 

The handoffs were exquisite and one care team member's words or actions never contradicted another's. When I encountered the nurses, nursing assistants, physical therapists, pharmacists, advance practice providers and physicians, I felt confident in their consistent approaches, attention to detail and individualized care. The team's care was truly coordinated.

 

Being on the other side of health care gave me a renewed perspective of the compassion, intellect and technical acumen our teams express every day. I hear this from our patients all the time, but experiencing it directly could not have made me more proud to be part of this esteemed group of individuals. I saw firsthand how remarkable UW Health really is.

 

I hope you enjoy the stories shared in this publication that demonstrate the unique and valued perspectives of patients, nurses and other care team members, and how our nursing practice at UW Health continues to grow, advance and support population health.

 

Beth Houlahan, DNP, RN, CENP Senior Vice President, Chief Nurse Executive