UW Hospital and Clinics Purchases Best Western InnTowner Hotel

Madison, Wisconsin - The Best Western InnTowner Hotel near UW Hospital and Clinics has been purchased by the hospital to provide a new patient-and-family centered resource for regional patients.


Fiore Cos. of Madison, the current owner of the hotel, will remain the employer and will be involved as a co-manager of hotel operations through the third-party management company that currently manages the hotel.


After a thorough strategic review, the hospital concluded the hotel will offer a valuable new option for regional patients and their families to help ensure they receive the right care and services in the right setting for their needs.


Patients expected to use the service will include those arriving the day before procedures or treatment, those who need to be in close proximity for extended treatments, and those specialty patients who are ready to be discharged from inpatient care but need to remain in close proximity for post-discharge lab work and monitoring.


Best Western InnTowner Hotel

The hotel will also offer a more comfortable, patient- and family-friendly environment for extended discharge care and education. The hospital’s aim, consistent with the new demands of health care reform and UW Health’s mission of providing the best possible patient care experience and outcomes, is to help ease the transition home for patients with complex needs and help reduce complications and unnecessary hospital readmissions.


Hospital President and CEO Donna Katen-Bahensky said, "Many of our regional patients need to be close to the hospital for some time. This is a perfect option." The hospital's concierge/guest services staff, as they do today, will work with the hotel and patient care staff to make reservations for patients and their families at the hotel. The remainder of the hotel will continue to serve regular hotel guests.


UW Hospital and Clinics will continue its existing relationships with other Madison hotels and will continue to arrange accommodations for patients and families throughout the area.  


"This is a rare opportunity to strengthen patient and family-centered care and help meet the goals of health care reform," Katen-Bahensky noted. "We are very excited by the opportunities."


Date Published: 12/28/2012

News tag(s):  uw health system news

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