UW Health at The American Center Receives Press Ganey Guardian of Excellence Award
Press Ganey, a leading provider of patient experience measurement, has recognized UW Health at The American Center as a national patient experience leader for inpatient care settings, according to patient survey data that placed The American Center in the 95th percentile for each reporting period during the last year.
Winners were publicly announced at a November 1 event in Orlando featuring keynote speakers Dr. Atul Gawande and Robin Roberts. Each winning organization receives a trophy to display.
John C. Sheehan, FACHE, President, The American Center, points to several strategies that have contributed to this achievement, including fostering transparency about patient survey results, sharing patient feedback with associates, rounding on patients by all levels (associates and leaders) and addressing patient questions and concerns in real time.
"We are on a quest to perfect the patient and family experience as our number one priority. This is our heritage from our original design involving patient and family advisors, to today with the voice of the patient driving our playbooks and work processes," Sheehan says.
"Our thanks and congratulations to all of our associates, physicians, and advanced practice providers," Sheehan added. "This award recognizes our dedication to placing patients at the center of their healthcare experiences and partnering with patients as members of our team."
Date Published: 11/07/2017