October 14, 2021

The right care in the right place at the right cost

Any time you need care, unless you have an emergency, contact your primary care clinic to help guide you to the most appropriate, cost-effective care option.

UW Health patients can call their clinic or send a message via MyChart. Patients who do not have a MyChart account can sign up online. To sign up, visit uwhealthmychart.org and select the "Sign Up Now" blue button.

Telehealth, Primary Care, Urgent Care or ER?

Most often your primary care provider (PCP) clinic should be your first choice for care both because your PCP health care team is familiar with your medical history and because a scheduled visit is the most cost-effective method of care. A scheduled visit could be an in-person scheduled visit at the clinic or a scheduled MyChart video appointment with your provider.

When a more immediate need arises, however, you do have other in-person and telehealth options. We can assist you in making the right choice when it comes to your need for care, ensuring that you receive the right care in the right place at the right cost.

Primary care provider (PCP)

Contact your PCP for a wide range of preventative and health needs. As your PCP gets to know you and your health history it helps you get timely, accurate diagnoses and treatments that are just right for you.

Same-day appointments are often available for this cost-effective care option.

You can see your PCP for:

  • Routine checkups and physical exams

  • Preventative care

  • Immunizations

  • Conditions that come on suddenly, such as sore throats or low back pain

  • Mental health issues such as anxiety and depression

  • Chronic conditions such as asthma, diabetes and high blood pressure

  • Minor injuries, including sprained ankles, cuts and burns

Go to UW Health Primary Care

MyChart video appointments

Video appointments through your UW Health MyChart account are a cost-effective way for you to meet with their healthcare provider using a smartphone, tablet or a computer with a webcam. It’s an easy way to get great care from the comfort of home. These appointments are scheduled with your healthcare provider by contacting your UW Health primary care clinic. When appropriate, a video visit will be scheduled instead of an in-person visit.

A video appointment may be considered for many issues and symptoms, including:

  • Flu, cough or sore throats

  • Diarrhea

  • Low back pain

  • Red eye

  • Mental health issues such as anxiety and depression

  • Chronic conditions such as asthma, diabetes and high blood pressure

Go to UW Health MyChart video appointments

Urgent Care

When you become sick or injured and your regular doctor is not available, or you can’t wait for an appointment urgent care may be an option. Urgent care clinics are walk-in clinics that are generally open seven days a week. Higher copays and longer wait times are possible. Call your primary care clinic first to discuss care options before going to urgent care to determine if there are other care options.

Services provided at urgent care include:

  • Care for injuries including sprains, bruises and minor burns

  • Conditions that come on suddenly and need to be seen urgently

  • X-ray and laboratory service

  • Most drug reactions

  • On-site pharmacy


Care Anywhere Urgent Care video visits

When you need quick access to a medical provider — like for an Urgent Care visit — UW Health Care Anywhere video visits might be an option.

Video visits are available 24/7 and are done from your home using your computer, tablet or smartphone and do not require an appointment.

Some conditions cannot be addressed using a video visit. Patients who are experiencing an emergency or infants under 3 months of age should receive care in-person. To access UW Health Care Anywhere video visits from your device, you first just need to download the app and enroll.

Consider using a video visit if you are experiencing:

  • Abdominal pain

  • Allergies

  • Cough

  • Ear pain

  • Fever

  • Stuffy/runny nose

  • Sore throat

  • Painful/difficult urination

  • Nausea and vomiting

  • Low back pain

  • Diarrhea

  • Eye infections

  • Joint pain

  • Sprains

  • Headache

  • Minor skin problems

Go to UW Health Care Anywhere

MyChart e-Visit

When you are experiencing certain symptoms, you may be able to connect with a provider using an e-Visit through your MyChart account to get a diagnosis, a treatment plan and a prescription. You will be asked to select a symptom from a list and then answer additional questions. E-Visits typically receive a response through your MyChart account within two hours during available hours. The standard fee for an e-Visit is $30.

MyChart e-Visits are available to adults (18 and older) who have seen their UW Health primary care provider and have an active UW Health MyChart account. If you have not yet seen your primary care provider, you will not be able to conduct an e-Visit until after your initial appointment.

Your care team may recommend an e-Visit for:

  • Cough

  • Diarrhea

  • Low back pain

  • Red eye

  • Sinus problems

  • Vaginal discomfort or discharge

  • Frequent or painful urination (women only)

Go to MyChart e-Visits

Emergency care

Emergency care is for those illnesses or injuries that are life-threatening and has the highest cost. Specialists are available 24/7. Emergency care includes services for:

  • Trouble breathing

  • Serious broken bones, bleeding or burns

  • Suspected heart attack

  • Suspected stroke

  • Severe pain

  • Prolonged or repeated seizures

  • Convulsions

Go to Emergency medicine

If you need held determining your best care option, call your primary care clinic first for assistance.