Protect Yourself From Scam Phone Calls

Madison, Wisconsin - UW Health is warning patients of a phone scam targeting patients in various states. We have seen an uptick in calls from patients and non-patients reporting that they received scam calls from individuals claiming to be from UW Health or UW Medical Foundation. These scam calls are designed to get individuals to respond to questions and divulge personal and financial information.


We want to remind our customers to be vigilant when anyone calls and requests personal or credit and debit card information. Customers should never provide unsolicited callers with credit card numbers or any other information that may compromise their financial security or personal identity.


If you provided any personal or private information to a suspected scam artist, such as information about your personal information, financial accounts, or credit cards, or if you otherwise responded to the scam, contact local law enforcement authorities immediately.


If you provided financial or account information, contact the appropriate financial entities to report the possible fraud:

  • Bank
  • Credit Card company
  • Credit-monitoring services

You will also want to carefully monitor any potentially affected bank or credit card statements or credit reports for fraudulent or suspicious activity.


Know This About UW Health and UW Medical Foundation

  • We do not participate in lotteries or promotions offering monetary prizes or gift cards.
  • We will not contact customers by phone to demand emergency payment of an insurance premium for a policy that is about to lapse or to pay a bill.
  • We will not get agitated or threaten a customer if a payment is needed.
  • Our customers might occasionally receive a call for pre-registration or customer surveys. If you are suspicious, gather any information if possible, hang up, and call the UW Health hospital or clinic you visited or plan to visit.
  • We use regular billing periods and regularly scheduled premium notices to notify customers of any amounts they owe.
  • We may send overdue accounts to a collection agency who may call you to assist with your payment. If you are suspicious, hang up, and call UW Health so a representative can assist you.
  • If the UW Health or UW Medical Foundation name or logos are used in a communication and you are suspicious, call the UW Health facility you visit or UW Health representative you work with to help you determine what you received is authentic.

Please visit the following websites for additional guidance on security safeguards and identity theft:

Date Published: 09/06/2019

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