How to Make the Most of Your Virtual Visit

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Emily Kumlien
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UW Health COVID-19 Resources 


UW Health Telehealth Services

Find resources to prepare for your upcoming UW Health telehealth appointment at:


Madison, Wisconsin –  Since the start of the COVID-19 pandemic, telehealth has become the norm for many patients needing to connect with a medical provider about non-urgent or life-threatening concerns. Given the popularity and convenience of this option, it is likely that phone and video appointments are here to stay.


However, because telehealth is a relatively new experience for patients and providers alike, it’s not surprising that video appointments can feel a little strange at first. While telehealth will vary slightly depending on the kind of appointment, here are some tips that could help both patients and providers get the most out of these virtual visits.


Tips to Get the Most Out of Your Telehealth Appointment


Before the Appointment

  • Select a quiet spot with good lighting. Avoid sitting with your back to a window, as that can darken your video image.
  • You should never do a virtual visit while driving.
  • Log in to your appointment early to ensure your device, audio, and video are working properly.
  • Consider sharing the hyperlink with other family members.
  • Make sure your web cam is at eye level.
  • Make a list of questions, concerns, and the medications you are taking.

During the Appointment

  • Be patient and flexible. Just like with face-to-face appointments, it’s possible that your provider could be running a little behind. Don’t assume the appointment was cancelled.
  • Ask questions and repeat instructions your doctor gives you to ensure you understood everything.
  • Have a paper and pen available to take notes.
  • Determine how you should follow up in the future.

Patients should never wait to address symptoms like sudden chest pain, weakness in one side of the face or body, or sudden difficulty breathing. If patients experience these symptoms, they should call 911 immediately.

Video Visits


Care Anywhere Video Visit


When you need urgent care, video visits give you and your family easy access to a provider in minutes on your computer, tablet or smartphone. 

Continue to Care Anywhere Video Visit

Date Published: 06/16/2020

News tag(s):  coronavirusdaily updatetelehealth

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