Proxy Access and Teen Children

Parents and legal guardians can use MyChart to manage their child’s (or children’s) medical care through proxy access, but there are some things to be aware of depending on the child’s age.

 

To start, parents or guardians need to request proxy access. This is true even if the child is an infant. To request access, log in to MyChart and select “Request access to another account (proxy).” In the new screen that appears, select the blue “Request Access” button and complete the requested information.

 

Once proxy access is granted, a colored circle icon appears at the top of the screen next to the primary account holder’s icon.

 

Ages 11 and Under

 

For children 11-years-old and younger, parents and legal guardians can send messages to the child’s providers, schedule appointments – including well-child checks and flu shots, view upcoming and past appointments, pay bills, view immunization records, test results and more.

 

Ages 12-17

 

Once a child turns 12, there are some changes to what parents can see in the child’s MyChart account. While parents can still pay bills, view immunization records and send messages to providers, certain information related to appointments and medications will be suppressed to protect the child’s privacy. Sensitive information like certain medications (including antibiotics) and test results (such as a urinalysis) are generally not available to those with proxy access. This type of information is suppressed to provide teens with a safe space to seek medical care and guidance.

 

A list of all filtered information is available in MyChart. To view, log into your MyChart account:

 

Under the QuickLinks menu, select the top option “Request access to another account (proxy).”

 

A new screen should appear listing the accounts for which you have proxy access. At the bottom of the screen under “Request Access” there are two buttons – “Description” and “Request Access.” Select “Description” for a list of information that is suppressed in certain accounts.

 

Ages 18 and Older

 

Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child. To initiate the request for access, log in to MyChart and go to the “Request access to another account (proxy)” option under the QuickLinks menu. On the new screen that appears, select the “Request Access” blue button near the bottom of the screen. The child will have to confirm the request to complete the process.

 

For more information, read Using MyChart to Access Another Medical Record