My Chart Frequently Asked Questions (FAQs)

Frequently Asked Questions About Paperless Billing


What is paperless billing?


Patients will receive, view and pay bills online through their UW Health MyChart account.


Why is UW Health switching to paperless billing?


UW Health is committed to safeguarding our patients’ privacy and information. Paperless billing is a secure way for patients to view and pay their bills online. Patients don’t have to worry about the possibility of mail fraud and identity theft from sending checks or credit card information in the mail.


Other paperless billing benefits:

  • Access – Current bills and past bills can be accessed 24 hours a day
  • Information – paperless bills include the same information as paper bills
  • Convenience – Paperless bills reduce the amount of mail you receive, allow patients to view and pay bills in one convenient location, with less hassle
  • Cost Savings – Paperless billing will save money on postage
  • Environmentally Friendly – Paperless billing helps the environment by saving paper

How will patients be notified when they have a new bill?


When a new bill is available, patients will receive a notice through the MyChart mobile app and through the email linked with their MyChart account.


How will patients be notified when they have an unpaid bill?


Patients will receive emails through the MyChart mobile app and through the email linked with their MyChart account. If payment is not received after a third attempt, the patient will receive a paper statement in the U.S. mail to make sure they are aware of the unpaid medical bill. 


How can patients update the email that is linked to their MyChart account?


Patients can update their email address that is linked to their MyChart account.

How will patients access paperless billing?


After entering a UW Health MyChart account with username and password, patients can view and pay bills in the “Billing” section.


How long will bills be available to view online?


Past statements can be accessed to print or download for 18 months.


Are online payments secure?


Making an online payment in MyChart is secure. Patients don’t have to worry about sending checks or credit card information in the mail.


Can patients opt-out of paperless billing?


Yes. In MyChart, patients can choose to receive paper bills. Please note, these steps need to be done on the web version of MyChart using a desktop computer. Currently, it is not possible to opt out using the mobile app.


To receive paper bills, please do the following:

  • Log into your MyChart account
  • Click on “Billing”
  • Select “Billing Acct Summary”
  • Select “Cancel paperless billing”

What if a patient has already opted-out of paperless billing?


If a patient has already declined paperless billing, they will continue to receive paper statements.


Who can patients contact if they have additional questions about billing or paperless billing?


Contact Patient Business Services at (877) 565-0505.


How can patients enroll in MyChart?


If you are a patient at a UW Health primary care clinic, you can visit and follow the instructions to "Request an Account."


Will this change the way Quartz contacts patients?


This will not change the way patients receive information from Quartz. Patients will continue to receive statement updates from Quartz in the U.S. mail. After the claim is processed, they will receive an email to notify them that a new statement has been posted. They can now login to and pay the medical bill.


More Frequently Asked Questions About MyChart


Clinical Notes in MyChart


To make sure you don’t miss important information about your health care, UW Health has added a new feature in MyChart that allows you to review details of your visit, as captured by your provider. Shared notes can help make sure that you and your healthcare team are on the same page.


What is a Clinical note?


After a visit with your doctor, nurse or other health care professional he or she writes a note that reflects the visit, summarizing the most important information. The note becomes a part of your medical record and may contain:

  • A summary of what you told the doctor or nurse, also called a history
  • Findings from an exam, such as your blood pressure, weight or how your lungs sounded
  • Lab, radiology, pathology or other test results
  • Your doctor’s assessment or diagnosis of any medical conditions or symptoms, also called assessment or impressions
  • The treatment plan recommended by your doctor and discussed with you
  • Next steps, including upcoming tests, follow up appointments or referrals

This is different from, but complements, the visit summary UW Health already makes available in MyChart.


When will notes be available for me to view in MyChart?

  • September 25, 2018. Notes before this date will not be available via MyChart, however, you can always request copies of your medical record from the UW Health Information Management team. Learn how to obtain your medical records

Will I be able to view my notes on both the mobile (phone) version of MyChart and the web (computer)?


No, unfortunately, we are limited to showing these notes on the web (computer) version only. We hope to be able to offer these on the mobile (phone) version in the future.


Will all of my notes be available?

  • No, while notes form most outpatient visits will be displayed in MyChart, notes from admissions or hospital outpatient departments are excluded at this time
  • Notes written after September 25th will be viewable

What are the benefits of reading your notes?


Patients who read their notes report that they:

  • Have a better understanding of their health and medical conditions
  • Can better recall and follow their care plan
  • Feel more in control of their health
  • Take better care of themselves
  • Do a better job taking their medications as prescribed
  • Can identify inaccuracies in the record and play a role in the safety of care
  • Feel comfortable sharing notes with care partners and others involved in their care
  • Can communicate more clearly, helping to strengthen the partnership between themselves and their health care team

How can I get the most out of my notes?

  • Read your notes after a visit to carefully review what was discussed
  • If there are terms you don’t understand, look them up, or ask your clinic for reliable websites or other resources to learn more about your medical conditions
  • Review your note to make sure the information is accurate and up to date. Let your doctor or clinic know about any changes that should be made to ensure the safety of your care.
  • Read notes between visits to remind yourself of the treatment plan and to remember upcoming procedures, tests, or appointments
  • You may decide to share your note with family, informal caregivers, or others who are involved in your health. Sharing is a great way to help manage care and to make sure your entire care team is on the same page.
  • When you read the note, it may trigger questions or remind you of additional information potentially important for your care. Try to take the appropriate action. Some issues can wait for a next visit; others are best addressed quickly.
  • Share your notes with other healthcare providers outside of the UW system

How do Clinical notes affect confidentiality and privacy?


It’s important for you to know that clinical notes do not change the confidential relationship you have with your health care team. What does change is your ability to share. With clinical notes, it’s easier to share your medical information with a care partner, family member, or others, but only if you choose. You are in full control of who has access to your note, which means you are in full control of your privacy.


If I have designated a proxy (someone else who has access to my MyChart account), does that person have access to my notes?

  • Yes, notes that display in your MyChart will also show for your proxy
  • If you are proxy of an adolescent (age 12-17), notes will not display

What do I do if I notice an error in my note?


If it’s a serious issues, like a potential mistake that could affect your care immediately, contact the UW Health Information Management team (608) 203-1440, or submit a UW Health Request of Amendment of the Medical Record form. For other inaccuracies, use your best judgement if it can wait to be brought to the attention of your treatment team during your next visit.


What do I do if I am looking for a note written after September 25, 2018, but that note is not available in MyChart?

  • Notes will not be available immediately after your visit. Some providers may take a couple of days to complete their note.
  • Not all notes will be viewable in MyChart. If you would like to see any of your record that is not available in MyChart, you can request it using the Obtaining Medical Records form.

Why do my notes look different from one note to the next?


Each provider has their own style of writing notes. You are seeing the note written exactly as the provider wrote, which may vary from provider to provider and from visit to visit.