Overview

Convenience at your fingertips

UW Health MyChart allows you to:

  • Receive test results online

  • View and print selected health issues, medications, allergies and immunizations

  • Schedule, cancel and view appointments

  • Send secure electronic messages to your health care team

  • View bills and payments

  • Make payments online

  • Contact Customer Service for help understanding your bills

  • Access the above information for your children or others you care for (authorization required/age restrictions apply)

  • Submit a UW Health MyChart e-Visit

Enrolling in MyChart

Getting started

Take one of the following steps:

  1. Sign up at mychart.uwhealth.org: Instantly activate your account by going to mychart.uwhealth.org and selecting Sign Up Now, then Sign Up Online, then 3rd Party Identity Validation. Follow the process to validate your identity. After the validation process is complete, you will be able to access your MyChart account. You may also choose U.S. Mail if you would like an activation letter mailed to your home.

  2. Sign up at any clinic location: You can obtain an activation code at any clinic location. No appointment is needed. Ask any receptionist for assistance. For your security, photo identification is required.

The MyChart app

UW Health patients can access MyChart on their iPhone and Android devices through a free application. 

The MyChart app allows you to view test results, send and receive messages, view appointments, health reminders and your health summary. Connect to your web-based MyChart account to use all other MyChart features.

Get the app

iOS: From your device, go to the Apple Store and search "MyChart." Direct link

Android: From your device, go to the Play Store and search "MyChart." Direct link

Desktop: mychart.uwhealth.org

You must set up a MyChart account before using the application on your smartphone.

Proxy accounts

Managing another family member's account

You can use MyChart to access the medical record of another family member (such as a child, parent, spouse or partner), or a close friend, through a MyChart feature called “proxy.” Other accounts that you have access to will appear in your personal MyChart portal. You need to have a MyChart account to get proxy access to someone else’s account. If a family member needs a MyChart account, there is a ‘Sign Up Now’ button on the main UW Health MyChart page.

To request proxy access

From a desktop computer, to request access to another account, log into MyChart and then select the “Request access to another account (proxy)” link under Quick Links located on the right side of the page. Follow the instructions.

  • Biological and adoptive parents may request access to children under age 18 using an online form within MyChart; these requests are normally processed within two business days.

  • Licensed foster parents and court-appointed legal guardians may request access by completing a paper form (available within MyChart as you proceed through the proxy request online form) and providing additional documentation as described on the form.

  • To request access to another adult, such as a spouse, parent or other family member, complete a paper form (available within MyChart as you proceed through the proxy request online form). In most cases access to another adult requires signatures from both parties.

In all cases, access to another person's MyChart account is strictly controlled and only granted with appropriate authorization and consent forms on file. All requests are reviewed by medical records staff and are normally processed in 3-5 business days.

What can you do with your access?

Once access is granted, you can access the proxy account(s) through an icon on the main navigation page, just to the right of your profile icon, but in a different color. For children under 12 years old and adults, the experience is basically the same as your own MyChart experience - you may send messages to providers, schedule appointments, view upcoming and past appointments, pay bills, view immunization records, test results and more.

If you’d like to use the messaging feature for a proxy, make sure you send messages via the proxy account and not your own account. Also, when sending a message from your proxy account, the system identifies that message as coming from the proxy account, so the caregivers are aware that the message is coming from the proxy account.

Managing a child’s MyChart account

Parents and legal guardians can use MyChart to manage their child’s (or children’s) medical care through proxy access, but there are some things to be aware of depending on the child’s age.  

  • Ages 11 and under: For children 11 years old and younger, parents and legal guardians can send messages to the child’s providers, schedule appointments – including well-child checks and flu shots, view upcoming and past appointments, pay bills, view immunization records, test results and more.

  • Ages 12-17: Once a child turns 12, there are some changes to what parents can see in the child’s MyChart account. While parents can still pay bills, view immunization records and send messages to providers, certain information related to appointments and medications will be suppressed to protect the child’s privacy. Sensitive information like certain medications (including antibiotics) and test results (such as a urinalysis) are generally not available to those with proxy access. This type of information is suppressed to provide teens with a safe space to seek medical care and guidance.

  • Ages 18 and older: Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child. To initiate the request for access, log in to MyChart and go to the “Request access to another account (proxy)” option under the QuickLinks menu. On the new screen that appears, select the “Request Access” blue button near the bottom of the screen. The child will have to confirm the request to complete the process.

Test results

How and when to view the results of a test

Most general test results are automatically released to your MyChart account the next day (within 24 hours). Other results are released either 4 or 14 business days after the result is finalized.

Please be aware that you may see your results before your provider. When your provider reviews your results, they may add a comment that will then trigger an update to the result in MyChart.

As always, if you have questions or concerns please contact your clinic.

Results released next day (365 days per year)

  • General labs

  • General radiology (X-ray)

  • Microbiology

Results released 4 business days after test is finalized

  • Mammogram

  • Nuclear medicine and interventional radiology

  • Other radiology (MRI, CT, DEXA, PET, ultrasound, etc.)

  • Pap smear

Results released 14 business days after test is finalized

  • Cytology/Pathology

  • HIV

  • Some genetic tests

  • Some tumor markers

Not released to MyChart

Not all results can be released to MyChart. The clinic will communicate with you about these other types of results. For example, some genetic tests, some tumor markers and cancer genetic tests, echo, Myoview, ECG, EEG and sleep studies.

Paperless billing

Secure access to billing

Patients receive, view and are able to pay bills online through their UW Health MyChart account.

UW Health is committed to safeguarding our patients’ privacy and information. Paperless billing is a secure way for patients to view and pay their bills online. Patients don’t have to worry about the possibility of mail fraud and identity theft from sending checks or credit card information in the mail.

Other paperless billing benefits

  • Access: Current bills and past bills can be accessed 24 hours a day

  • Information: Paperless bills include the same information as paper bills

  • Convenience: Paperless bills reduce the amount of mail you receive, allow patients to view and pay bills in one convenient location, with less hassle

  • Cost savings: Paperless billing will save money on postage

  • Environmentally friendly: Paperless billing helps the environment by saving paper

To pay your bill using MyChart

For users on a desktop computer:

  • Log into your MyChart account

  • At the top of the screen, you will see icons for the different menu options. Move your mouse of the “Billing” icon and you should see a new menu appear.

  • Move your mouse over “Billing Acct Summary” and click on it

  • You should see the details for the amount owed with a green button that reads, "Pay Now" or a blue button that reads, "Set Up Payment Plan"

    • Select the "Pay Now" button and enter your payment information if you would like to pay the entire bill or a portion of it.

    • To set up automatic payments for the bill, select the blue button "Set Up Payment Plan" and follow the directions on the screen.

For users on the MyChart Mobile app

  • Log into your MyChart account through the app on your phone or tablet

  • At the main screen, you will see icons for the different menu options. Tap on the “Billing” icon.

  • You should see the details for the amount owed with a green button that reads, "Pay Now" or a blue button that reads, "Set Up Payment Plan"

    • Select the "Pay Now" button and enter your payment information if you would like to pay the entire bill or a portion of it.

    • To set up automatic payments for the bill, select the blue button "Set Up Payment Plan" and follow the directions on the screen.

Pay as guest

You can pay bills on the MyChart website without logging in. If you have a MyChart account, you can use this option. However, when you log in to your MyChart account to pay bills there are more features available.

To pay as a guest, go to the MyChart homepage and select "Pay as Guest” under UW Health Bill Pay.

Opting-out of paperless billing

In MyChart, patients can choose to receive paper bills. To receive paper bills, please do the following:

  • Log into your MyChart account

  • At the top of the screen, you will see icons for the different menu options. For web users, move your mouse over the “Billing” icon and you should see a new menu appear.

  • Move your mouse over “Billing Acct Summary” and click on it.

  • Below the bill details, you should see a sentence that reads, "If you would like to receive paper statements, you may cancel paperless billing." Select the highlighted words “cancel paperless billing.”

  • On the new screen that appears, click on the green button that reads "Receive Paper Statements."

  • Mobile users can click the Billing Icon in the app and look for the link towards the bottom of the page that reads “cancel paperless billing” and press it. Users will be asked to confirm that they want to do this before it can be completed.

For questions about billing, contact UW Health Patient Business Services at (877) 565-0505.

e-Visits

For certain symptoms an e-Visit may be an option

MyChart offers many tools to help you manage your healthcare. When you are experiencing certain symptoms, you may be able to connect with a provider through an e-Visit.

MyChart e-Visits are available to adults (18 and older) who have seen their UW Health primary care provider and have an active UW Health MyChart account. If you have not yet seen your primary care provider, you will not be able to conduct an e-Visit until after your initial appointment. E-Visits are not available for anyone under 18 at this time.

You can submit an e-Visit for the following symptoms:

  • Cough

  • Diarrhea

  • Low back pain

  • Red eye

  • Sinus problems

  • Vaginal discomfort or discharge

  • Frequent or painful urination (women only)

How e-Visits work

A typical e-Visits can take 10-15 minutes to complete. You cannot save your progress and return later.

To start an e-Visit, log in to your MyChart account and select e-Visits from the menu. You'll then be prompted to select a symptom from the list of choices.

Next, you will enter contact and credit card information. Once you have entered the information, you will be prompted to answer a series of questions including any treatments and medications you have tried. The questions are designed for the particular symptom you have selected. When you have completed all the questions you will see a preview of your responses, and you may change any answer at this time. Once you determine the information is complete and accurate, you submit the e-Visit to UW Health.

You may cancel your e-Visit any time before you submit it.

e-Visits typically receive a response within two hours through your MyChart account. In some cases a provider might decide it is best to speak with you by phone and will use the contact information you provided at the start of the visit. If UW Health clinic staff determine you should be seen in person instead of treated by e-Visit, you will be notified that your e-Visit has been stopped and you will not be charged for the e-Visit.

MyChart e-Visits become part of your permanent UW Health medical record, and will be available to those who participate in your care and treatment now and in the future. A copy of your MyChart e-Visit will be sent to your UW Health primary care provider so that he or she is aware you were treated via e-Visit.

If at any time your symptoms worsen and you feel you should be seen, do not hesitate to call your primary care clinic or UW Health urgent care clinic.

e-Visit hours

e-Visits are handled by a UW Health physician assistant, nurse practitioner or physician who works in a UW Health urgent care or primary care clinic during the following hours:

  • Monday-Friday: 8 a.m.-7 p.m.

  • Saturdays, Sundays and holidays: 8 a.m.-4 p.m.

e-Visits submitted during these hours will typically receive a response within two hours. Visits submitted after 7 p.m. on weekdays or 4 p.m. on weekends/holidays will be responded to by 10am the next morning.

If you are experiencing a life- or limb-threatening emergency, call 911 immediately.

e-Visit fees

The standard fee for an e-Visit is $30. This amount will be charged to the credit card you provided at the beginning of the visit. Typically, the fee will be charged to your credit card the night following your completed e-Visit. If your e-Visit is canceled, you will not be charged.

Most insurance companies do not cover the cost of an e-Visit. For this reason, UW Health does not file an e-Visit insurance claim on your behalf.

The e-Visit fee pays for the review of your answers, review of your medical record and treatment recommendations. The fee does not include the cost of other services such as prescription drugs, laboratory tests or X-rays, if any of these are needed.

It is likely that your Medical Flexible Spending Account (FSA) program will cover the cost of an e-Visit. Check with your FSA program to see if this is a covered expense.

Submitting an e-Visit for someone else

For patient safety reasons, it is important that you do not submit e-Visits regarding other people from your MyChart account. Even for spouses, parents or others covered by the same insurance plan, you must only submit your own medical information from your MyChart account. Your e-Visit will be sent directly to your UW Health medical record. The provider that handles your e-Visit will review your medical history along with the information you provide in your e-Visit to determine the appropriate treatment recommendation for you. To ensure that your medical record contains the correct information now and in the future, you must not submit e-Visits regarding other people.

If you have MyChart proxy access to another person over the age of 18, you can submit an e-Visit regarding that person from their account. To do this, connect to the other person's account by clicking the button with their name in the Accounts bar at the top of the screen, and send the e-Visit from within their account.