Management and Education Services for Healthcare (MESH) FAQ

Contact

Jeff Ulrich BSN, RN

(608) 279-1654

julrich@uwhealth.org

MESH@uwhealth.org

Management and Education Services for Healthcare (MESH) is a patient- and family-centered acuity classification and staffing system designed to identify what makes each patient's care unique.

 

Where is the data housed? 

  • All data is securely stored on virtualized SQL servers at UW Health in Madison, Wisconsin.
  • Using industry-standard security requirements.

How secure is the data?

  • We have an "A" security rating from Qualsys security systems.

Who performs scheduled system updates and how they communicated?

  • All updates are performed by UW Health IT specialists. Routine scheduled updates are communicated by email and postings on the log in screen of the system.
  • Emergent updates are communicated by telephone and email.

What are the IT requirements?

  • VPN connectivity between your organization and UW Health
  • Windows 10 and Internet Explorer 11 are the preferred operating system and browser for MESH

Who do we contact if we have trouble logging in to the service?

  • UW Health has a 24/7 help desk trained to field technical issues, with on-call staff available at all times.

Who do I contact if I have questions navigating the system?

  • The MESH team is able to answer questions and provide training to assist users with navigating the system.
  • Phone calls and webinars are complimentary for all users.