Frequently Asked Questions (FAQs) for Prospective Volunteers
Volunteer Contact Information
At UW Health, our volunteers play an important role in the overall success of our organization. They assist patients, their families, and visitors to our facilities and are valued members of the health care team.
The questions and answers below pertain to prospective volunteers to UW Hospital and Clinics and American Family Children's Hospital.
How long does the entire process take?
From the time you attend an orientation to the actual date you start volunteering, the entire process could take up to a month or more.
Why can't I just start volunteering now?
Due to the rules and regulations governing health care organizations, there are certain steps that any person who wants to be a volunteer in a health-care facility has to follow. Those steps include making sure a volunteer has completed a health assessment so there is no risk of spreading certain diseases to patients or becoming infected by certain diseases. Criminal background checks and interviews are also required. In accordance with regulatory agencies' rules, every volunteer must be made aware of specific information concerning patient privacy plus safety and infection control before starting to volunteer.
I'm a college student. When should I start the process?
You should start the process at least two months prior to the semester you wish to volunteer during.
I am an adult or a high school student. When should I start the process?
You can start the process anytime you would like.
How do I register for an orientation?
What if I can't attend any of the orientations listed on the website?
The orientations listed on the website are the only orientations we offer, and they are required in order to volunteer at UW Health. We do update the list, so you can always check back in a few months to see if there is a future orientation that may fit your schedule better.
Can I come a little late to the orientation or leave a little early?
No. You must arrive on time. The information presented at the orientation is very important and cannot be missed. If you are unable to stay for the full orientation, please send us an e-mail to register for a future orientation.
Do I need to have my application or health assessment filled out before the orientation?
No. You will receive the application and all other materials at the orientation. The process will be explained and any questions answered then.
I downloaded the application from the website. Should I mail my application or health assessment to Volunteer Services?
No. As will be explained at the orientation, the health assessment will go to Employee Health, and the application will be brought to the placement interview.
I have questions about the TB test requirements. Who should I ask?
Please wait until after you have attended an orientation. Most of your questions about TB test requirements will be addressed during that time.
What is the time commitment for volunteering at UW Health?
We require a one-semester or six-month commitment from our volunteers. The volunteer shifts usually are between two and four hours, one time per week.
I only need a certain amount of volunteer hours in order to fulfill the requirements of my class/court sentence/similar reason. Would I be able to do that at UW Health?
No, we do not accept volunteers in those kinds of short-term situations. The cost is too high and the process too complex.
Who can I ask about anything pertaining to Volunteer Services?
Please call (608) 263-6046 or e-mail firstname.lastname@example.org.
Will I get a response from Volunteer Services faster if I send an e-mail and call? How long should I wait to receive a response?
No, we would rather you don't do both as this will lead to delays because of the number of inquiries we receive. Please send us an e-mail OR contact us by phone. E-mail is the preferred method of communication. Volunteer Services responds to e-mail and phone calls on a first-come, first-serve basis.