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American Family Children's Hospital

For Providers

Chartwell Health Resources contracts with the following insurances companies to coordinate all of the varieties of home care:

  • Quartz
  • Physicians Plus Insurance Corporation (PPIC)

How do I request authorizations?

  • Complete the Prior Authorization Request Form (pdf)
  • Regular business hours: All providers must submit prior authorization requests by fax (1-608-664-6193). Staff is available Monday through Friday, 8am-5pm, and can be reached by phone at (800) 730-8555 or (608) 831-8555.
  • After-hours: Providers are required to obtain authorizations for urgent/emergent requests occurring after-hours and on weekends and holidays within two business days following the date of service. Chartwell Health Resources has designated on-call benefit coordinators to provide members and providers 24/7 access for emergent/urgent after-hours and/or weekend and holiday services.