Paying and Understanding Your Bill
UW Health options several options for patients seeking to pay their bills:
Option 1: Pay online
If you have a MyChart account, log in. Users can set up payment plans or save credit cards for easier transactions.
Option 3: Pay by phone
- If you have a UW Health bill (account numbers that start with A), pay your bill by phone by calling (877) 565-0505.
Option 4: Pay by mail
Send your invoice with check or money order to:
- UW Health, PO Box 2916, Milwaukee, WI 53201-2916
Option 5: Pay in person
You can pay your bill at any of the following UW Health locations between 8am and 5pm, Monday through Friday:
- 7974 UW Health Court, Middleton
- 1 South Park, Madison (inquire at first-floor registration desk)
- University Hospital, 600 Highland Ave., rooms H6/220 or H6/218
- Payment in full of the account balance is due 21 days after receiving your first bill.
- Payment plans may be arranged if you cannot pay in full.
- Arrangements longer than six months may require submission of a financial assistance application for consideration.
UW Health's Community Care program helps people who are unable to pay for the medical services they receive as described in our Financial Assistance Policy (pdf).
Understanding Your Bill
Why does my bill list professional charges and hospital/clinic charges separately?
UW Medical Foundation and UW Hospitals and Clinics are both part of UW Health, but they are separate organizations with separate billing regulatory requirements. The hospital and its associated clinics are publicly owned while the physician group and its associated clinics are a private entity.
Facility Fees and Professional Fees
When you are seen at a UW Hospitals and Clinics-owned clinic, a facility fee is almost always charged and billed, as an outpatient hospital visit. This fee is for costs associated with your visit, including supplies, services such as radiology and labs, and the services of nurses, therapists, social workers, pharmacists, technicians and other clinical and clerical staff.
Facility fees also reflect costs associated with the training of physicians, nurses, pharmacists and other health care professionals at our academic medical center. Facility fees vary depending on how much time you spend with your caregiver(s) and how much equipment is involved in your care.
Professional fees represent the provider's service and expertise, including the care you receive from your provider (evaluation and medical decision-making), supervising the performance of a test or procedure, and interpreting results.
Informing Patients about Facility Fees
There are signs at clinics where facility fees are charged. This information is also included in your new patient packet.
You can also navigate to your clinic via our Locations and Maps page to see if the clinic charges a facility fee. Clinics that charge a facility fee display the facility fee icon: