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Know the basics
The Vendor Liaison Office (VLO) is responsible for ensuring that vendor personnel register and pay necessary registration, issue identification badges and assist vendors when they visit our facilities. We also oversee the disciplinary process when UW Health policies are violated by vendor representatives.
Vendors are required to follow the parking guidelines outlined in policy 11.19 when visiting any UW Health facility.
The University of Wisconsin Hospitals and Clinics Authority encourages participation in the competitive contracting process by a diverse supply base that is reflective of the local and regional business environment. We are interested in doing our part to have a positive impact on the local economy and giving back to the community. The University of Wisconsin Hospitals and Clinics Authority is committed to fair and equal treatment of all suppliers. If you feel the products and services your company offers may be of interest to us and you wish to be considered for future contracting opportunities, please give us a call at (608) 203-4640.
You or your organization may qualify as a “contractor” or “agent” of the University of Wisconsin Medical Foundation, Inc. (“UWMF”), as defined in Section 6032 of the Federal Deficit Reduction Act of 2005 (the “Act”). As you may well know the Act was passed in 2006 and requires that certain health care providers, including UWMF, undertake the following:
The Centers for Medicare & Medicaid Services (“CMS”) of the Department of Health & Human Services interpreted the Act as requiring that UWMF establish and disseminate to its employees, contractors and/or agents, written policies as outlined above, detailing UWMF principles, policies and procedures for detecting and preventing waste, fraud, and abuse, as well as corporate protections for whistleblowers. CMS further determined that UWMF must require that all its health care contractors or agents adopt these same policies and procedures.
Accordingly, please review the current UWMF False Claims – Whistleblower Protection Policy. In the future, UWMF will comply with CMS guidance and address its obligations under the Act through the addition of language that requires you to adopt all such policies and procedures in any renewal contract(s) or agreement(s).
Additional information about the Act may be found online at www.cms.hhs.gov. Questions or concerns regarding interpretation of the Act may be submitted via e-mail to CMS at firstname.lastname@example.org.
Registration and policies
Come see us on day one
Vendors must register with the UW Health Vendor Liaison Office.
On your first visit to UW Health, you are required to stop at the Vendor Liaison Office and complete the registration process.
Whether you are registering in-person or by mail, the following steps must first be completed:
To request patient area privileges
Vendor representatives that request patient contact will need to submit documentation of the following:
Completion of the yearly University Hospital Safety and Infection Control training.
Verification of a Criminal Background Check within the last four years
Verification of a Caregiver Background Check within the last four years.
Vaccination against or documented immunity against measles, mumps, and rubella.
Vaccination against or documented immunity against varicella.
Vaccination against or documented immunity against Hepatitis B or completion of the Hepatitis B Decline to Accept Form (pdf)
A negative tuberculosis skin test or proof of being non-infectious.
Safety and Infection Control (SIC) testing for vendors
All vendors who request patient area privileges are required to complete UW Health's Safety and Infection Control (SIC) test annually.
To take the SIC test, please contact us at email@example.com.
After completing the SIC exam
Once you pass the exam, print the certificate and send it to the UW Health Vendor Liaison Office:
UW Health Vendor Liaison Office
600 Highland Ave., G5/140 – 1639
Madison, WI 53792-1639
Fax: (608) 890-8507
If you have difficulty printing the certificate, a screen capture of the 100% scores on the modules will suffice.
For questions regarding the functioning of the eLearning site, please email HRServiceCenterForms@uwhealth.org.
To request the use of scrubs
View the Scrubs Size Chart (pdf)
Pay a $2 scrub fee
Obtain a PIN from the VLO
Obtain scrubs from a scrub machine
Submit $299 to the VLO via check or credit card.
Additional registration steps for registrations by mail
If you are registering by mail, please include the following:
Clip a standard ID style photo to the first page of the registration. A passport style photo is preferred. Do not send copies of federal or state identification. Any registrations with unsuitable photos will not be processed.
Clip a check for payment to the first page of the registration. The check must be made out for $250 to UWHCA (University of Wisconsin Hospital and Clinics Authority).
Do not send credit card information through the mail.
Send all materials to:
Vendor Liaison Office
600 Highland Avenue, Mail code: 1639
Madison, WI 53792
Allow 10 to 15 business days for the process to be completed and badge to be mailed.
Instructions for research personnel
Research or monitoring personnel are required to register with the Vendor Liaison Office (VLO) but are not required to pay the registration fee. Signing the confidentiality form is not a mandatory requirement for research personnel.
Please note that if research is not your only role and if you have any sales or marketing responsibility, you are required to both fully register with VLO and pay the required registration fee.
Research and/or monitoring personnel may register by any of the following means.
Download registration form (pdf) and mail it to the VLO office prior to arriving.
Stop by the VLO office G5/140 the day of arrival and register.
Send an email to the VLO office with your contact information.
On the day you arrive, give your current business card or registration form to the study coordinator you are working with and ask that they send it to the VLO office at mail code 1639.
Related policies and topics
Other policies relevant to vendors
Do not call list
UW Health faculty and staff can place their names on a "Do Not Contact" list that serves as notice to all vendor representatives that they do not wish to be contacted by phone, fax or e-mail.
The Incident Report Form is made available to report violations of UW Health Policy 11.19. All reports of vendor representatives violating the policy will be investigated by the UW Health Vendor Liaison Office.
UW Health non-physician observer request/job shadowing process
UW Health-University Hospital, UW Medical Foundation, American Family Children’s Hospital, UW Health at the American Center and UW School of Medicine and Public Health is committed to providing educational services to the community. We welcome many non-employees to visit UW Health to learn about care provided and about careers in healthcare.
All observers and job shadows in a patient care environment will need to provide immunization/vaccination documentation for the following: tuberculosis (TB, within the past 12 months, influenza (between Octobers and March), measles, mumps, rubella, varicella (chicken pox). History of the disease does not satisfy that requirement.
An observer is defined as someone who will observe the work of a UW Health employee for a defined period of time. Observers are subject to the following guideline:
To be an observer at UW Health, an individual must be sponsored by a UW Health manager, director, physician, or vice president.
Those observers 16 and 17 years of age, visiting adult patient care areas, must be sponsored by a clinician.
The decision to agree to sponsor an observer, and the obligations that run with sponsorship, lives wholly with the sponsor.
To request to be an observer, potential observers should contact their sponsor - a UW Health manager, director, physician, or vice president - directly. The sponsor will then complete our sponsor agreement to initiate the approval process.
Observer on-boarding age-based observation experiences
Completed 8th grade through 15 years of age: Observation in non-patient care area experience
Ages 16 and 17: Observation in non-patient care area experience
Ages 16 and 17: Observation adult patient care area experience (must be sponsored by a clinician)
18 and older: Observation in patient care areas experience
If you need accommodations, we recommend the Best Western InnTowner, which is located within walking distance of the University Hospital campus. Best Western Brand Rewards will also match Marriott, Hilton, or any other Brand Reward Program.
Find answers to commonly asked questions
The purpose of the VLO is to manage vendor representatives of UW Health. The VLO is in charge of registering and badging vendors, as well as maintaining a database of vendors and monitoring their activities. The VLO ensures that vendors are adhering to UW Health Policy 11.19, Regulation of Vendor Representatives and the Vendor Liaison Office, in order to protect physician and staff efficiency and integrity, to avoid disruption of care and to ensure patient privacy and confidentiality.
Yes, all vendors of clinical materials (drugs, med/surg supplies, imaging and laboratory technology… anything that is involved in the care of patients, either directly or indirectly) must register. There are a couple of exceptions in UW Health Policy 11.19. Registration will be done through the VLO by filling out a paper registration form, paying a registration fee, and obtaining a photo ID badge. In the future, some vendors will have the option of registering via the Internet.
Most vendor representatives do need to pay a fee and wear a photo ID badge when in UW Health facilities. All vendor representatives that have a sales, marketing, or promotional responsibility must pay the annual registration fee and obtain a photo ID badge. Vendor representatives who do not have a sales responsibility (for example, research staff, service personnel, etc.) do not need to pay the fee or secure a badge but they still must register. The registration fee is determined on a yearly basis and is pro-rated accordingly.
They must register but should be listed on your registration form as being your supervisor. With that designation, the manager does not need to obtain a badge or pay an additional fee. Note: Those supervisors in need of patient area privilege, must comply with ALL of the requirements outlined in UW Health Policy 11.19.
All vendor representatives, regardless of whether you currently sell products to UW Health or plan to sell to UW Health, are required to register, pay the registration fee and wear a badge while at UW Health facilities.
Research personnel do need to register and obtain either a day pass or a badge. Your registration will be valid for the remainder of the registration period. For visits longer than one day and up to five consecutive week days, you can sign in once and be issued a day pass. If you need to be at UW Health longer than five days, you will need to obtain a badge. Vendor representatives involved solely with research coordination do not need to pay the yearly registration fee.
While our policy specifically prohibits representatives from interacting with our patients, there are a few exceptions to that rule (such as reps who have a legitimate role in servicing equipment or training faculty and staff). If you qualify as an exception to this rule, you will need to provide the VLO with documentation of a negative tuberculosis skin test, vaccination against or documented immunity from measles, mumps, rubella, varicella and hepatitis B. You must also complete the annual University Hospital Safety and Infection Control assessment. The Vendor Liaison Office will coordinate the documentation of these requirements when you register.
When you register you will be issued a Personal Identification Number (PIN) that will allow you to obtain a set of scrubs for a $2 fee. You cannot obtain a second pair of scrubs until the first set is turned in. All scrubs must be returned prior to ceasing business at UW Health or a $25 invoice will be sent to your company. The Vendor Liaison Office will coordinate this process, including billing the companies for the use of UW Health scrubs.
The registration fee pays for all fees related to managing vendor relations and policy compliance.
Each fiscal year, the VLO will provide a summary of we spend the funds documenting that the funds were appropriately spent. This summary may be obtained by submitting a request via email. While the VLO will not earn a profit, it will also not be a financial burden to UW Health.
No. Rates will pro-rated fee based on the number of quarters remaining in the registration year. For example, if you will be registering any time between October 1 and December 31, your registration fee will be $187.50.
No, if you do not stay at UW Health for the entire registration period, you will not receive any money back. However, annual fees can be transferred to another representative from your company for the remainder of the current registration period. You must surrender your badge before the new representative will be issued a badge.
You must report to the VLO, pay a $25 badge replacement fee and then you will be issued a new badge.
In May of each calendar year the VLO will begin issuing reminders for the upcoming renewal which begins every July 1. You will be required to turn in your old badge to the VLO, pay the annual registration fee and verify your registration information. You will be issued a new badge. You may also need to complete the annual University Hospital safety and infection control training, document updated tuberculosis test and vaccine status to obtain a new badge. The badges for the upcoming year will be valid for the remaining period of the current registration period if you choose to register before July 1.