Teresa Neely joined UW Health in December 2014 as the Senior Vice President, Chief Ambulatory Officer. She assumed the Chief Nursing Officer, Ambulatory role in December 2016. In this role Teresa leads the strategic vision and leadership for the operational, financial, and human resource functions for UW Health Ambulatory Clinics, including primary care, specialty care and behavioral health with a focus on enhancing patient- and family-centered care, improving access, lowering cost through process improvement and variation reduction. She is accountable for nursing practice across ambulatory services.
Current areas of responsibility include: Joint Operating Ventures, Madison Surgery Center, Inc., Transformations Surgery Center, Inc., Generations Fertility Care, Inc., Wisconsin Sleep, Inc., and Wisconsin Dialysis, Inc. Teresa provides oversight of the Telestroke and eICU programs along with digital health services across UW Health. She is also the executive lead for access across the ambulatory enterprise including centralized access center functions. She also leads Health Link (Epic) ambulatory operations. She has been instrumental in developing ambulatory practice standards across the enterprise, developing operational dashboards to improve access and drive performance, and to grow and develop Telehealth services to enhance the care delivery system at UW Health. Teresa is also serving as the Executive Sponsor for Specialty Care Redesign for UW Health Specialty Clinics. She is a member of the UW Health Senior Leadership Council and serves on a variety of operational and strategic committees along with serving on several Boards, including Chartwell Wisconsin Enterprises, LLC, E-Care of Wisconsin and Program for Advanced Cell Therapy Advisory Board.
She previously served as Chief Operating Officer for The University of Kansas Physicians, managing the clinical, IS, financial and operational performance of the largest multi-specialty organization in Kansas City. There she led the implementation of the Electronic Health Record across the ambulatory enterprise, as well as other major operational improvements including primary care and specialty care redesign. She was the administrative lead for The University of Kansas Physicians Patient-Centered Medical Home recognition for several primary care practices and NCQA Patient-Centered Specialty Practice Recognition for Internal Medicine Specialists.
Teresa began her career as a cardiac nurse practicing at The Mid-America Heart Institute of Saint Luke's Health System in Kansas City, advancing to regional manager of the cardiovascular group and eventually to the top operational administrative position within the practice.