Patient rights and responsibilities: Care that supports you and your family

You will receive care and treatment without discrimination or being treated differently based on age, ancestry, color, creed, disability, filing of a prior civil rights complaint. gender, gender identity or expression, marital status, military status or protected veteran status, national origin, newborn status, parental or familial status, political affiliation, race, religion, sex, sexual orientation, source of payment, or any other characteristic protected by local, state, or federal ordinance, law or regulation.

UW Health patients' rights

• Treatment without discrimination

• Respect, confidentiality and personal dignity

• Information you can understand

• Participation in decisions about your care

• Care that supports you and your family

  • Identify a support person to be involved in your care

• Access to your billing and medical records

• A method to file complaints

• Visitation should not be denied on the basis of race, creed, color, national origin, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability.

UW Health patients' responsibilities

Just as we have responsibilities to you, you also have responsibilities to UW Health:

• You are responsible for following UW Health rules and regulations.

• Your medical team expects that you will provide accurate and complete information about your health and health care.

• Please ask the physicians and nursing staff for more information if you do not understand your illness or treatment.

• We ask that you work actively with your caregivers to implement your treatment plan.

• We ask that you respect the rights of other patients, families, visitors and staff.

• We ask you to be considerate of any other patients, and to see that your visitors are considerate as well, particularly in regard to noise and the number of visitors, which may be annoying to other patients.

• We expect you to keep appointments, or to telephone well in advance when you are unable to keep an appointment.

• We expect you to maintain the treatment recommended by your doctors after leaving any UW Health location and to notify them of any changes in your condition after discharge.

• We expect you to inform UW Health as soon as possible if you believe any of your rights have been or may be violated.

For more information or to discuss any aspect of your rights and responsibilities as a patient, please contact Patient Relations.

In Illinois

• Phone: (779) 696-3898

• Email: Illinois Patient Relations

In Wisconsin

• Phone: (608) 263-8009

• Online: Wisconsin Patient Relations