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Helping us improve
Patients and family members provide an important perspective on the care they receive at UW Health.
Patient and family advisors are patients, or family members of patients, who have received care from UW Health in the last two years. Advisors from all backgrounds, experiences and perspectives give constructive feedback to help us continue to offer remarkable health care by improving on the patient and family experience.
Roles and responsibilities
What do patient and family advisors do?
Patient and family advisors serve an important role at UW Health. Through their membership, advisors become part of a virtual community, helping to shape the patient and family experience through online participation, and if interested, in involvement in councils, committees or focus groups.
When you become a patient and family advisor, you’ll have the opportunity to:
Share your ideas on how to improve the UW Health experience for others
Know you are making a difference
Gain valuable skills by collaborating with others as part of a team
Get an insider’s look into health care and improvement efforts
Offer design suggestions for new buildings
Serve on hiring committees for UW Health leadership positions
Provide feedback on patient education materials
Frequently asked questions
Together with health care providers, patient and family advisors help shape the patient experience at UW Health.
We are looking for diverse voices and all individuals who are willing to be open and honest with us about the experiences they have had at UW Health. While staying away from personal agendas, we benefit from your ideas, feedback and constructive participation for better ways to deliver care for all our patients and families.
No prior advisor experience needed. We will offer guidance and skill training to empower you in your participation.
You will choose the level of participation you are most comfortable with. Most participation can be completed from the comfort of your home virtually, including survey feedback. Additional participation, including being a member of a Patient and Family Advisory Council, would require more time commitment. Committees and focus group participation time will vary. We will work with you to find something that works for you.
Most Patient and Family Advisory Councils have a set day and time they meet each month and are managed by a UW Health staff co-chair. Committee meeting times vary. Meeting locations are different for every council or committee. Most meetings take place virtually, while some meetings are in-person at a UW Health facility and provide a virtual option. We know that your time is valuable and you may not always be able to attend. We just ask that you let your meeting facilitator know.
About the council
Patient and Family Advisory Council
Advisory councils are structured groups of patients, family members, staff and physicians that meet regularly to provide constructive feedback on a range of topics affecting the patient and family experience.
Most advisory councils meet monthly or quarterly, either virtually or a combination of in-person with a virtual option. We currently has active Patient and Family Advisory Councils (PFACs) dedicated to each of the following topics:
American Family Children's Hospital
Community Advisory Council (CAC)
Cystic fibrosis (adult)
Cystic fibrosis (pediatric)
Heart, vascular and thoracic (HVT)
Northeast Family Medical Center
Neonatal Intensive Care Unit (NICU)
We are in the process of developing additional councils to ensure we are gathering diverse patient feedback throughout our system.
UW Health committees, quality councils and workgroups
Patient and family advisors (PFAs) also partner with staff to represent the patient and family perspective on standing committees, quality councils, improvement projects, family design teams, executive search committees and short-term workgroups. These groups usually meet once per month for 60–90 minutes and are composed primarily of medical providers and staff who are working to set organizational priorities and improve processes and ways of delivering care.
How to get involved
Interested in becoming a patient and family advisor?
If you are interested and would like to learn more, please complete and submit the online PFA interest form.