American Family Children's Hospital

Surgical Waiting Area

Contact Information
(608) 263-8998
Related Services
The Surgical Waiting Area (located on Main Street at UW Hospital, between the B and D elevators) is open to family and friends of patients in surgery. It provides a comfortable, relaxing atmosphere with free coffee, games and television.
The Surgical Waiting Area is can be reached by phone at (608) 263-8998.
Surgical Waiting Area Communication Program
The Surgical Waiting Area Communication Program was developed to enhance the satisfaction of the families of surgical patients. Staff will be available to patients' families Monday-Friday, 7am-7pm to provide communication and support during the intraoperative periods.
Some key elements of the program include:
  • Registered nurses from the Operating Room will call the Surgical Waiting Area at the time of the patient's first incision and every two hours thereafter to notify families of progress.
  • Families will have the option of having pagers during the daytime, so they can go to the cafeteria, gift shop, etc., and not feel like they must stay in one place during the entire surgery. If the family is away from the Surgical Waiting Area when an update call comes in, staff will page them to ensure they receive information.
  • When the Surgical Waiting Area closes, staff will fax a list of pager numbers to the Operating Room staff to provide an easy way for the doctor to locate the family when the surgery is done.

Phones and Computers


Additionally, free local telephone calls and long distance calls using credit cards can be placed from the Surgical Waiting Area. Several data jacks are also available so families can plug in their personal laptop computers.