The following shows the results of the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) which was developed by the Centers for Medicare and Medicaid Services. The survey asks patients to rate their experiences related to communication with hospital staff, the environment, medication, pain control and discharge, their overall rating of care and whether they would recommend the University of Wisconsin Hospital and Clinics to their family and friends.

 

 

	Second quarter 2008 to first quarter 2009
HCAHPS Survey Question (desired score: higher is better)	UW Hospital	State Average	All U.S. Hospitals
Nurses communicated well	76%	78%	74%
Doctors communicated well	74%	82%	80%
Patients received help as soon as they wanted	65%	68%	62%
Patients reported their pain was well controlled	67%	69%	68%
Staff explained medications before giving it to patients	63%	64%	59%
Patient rooms and bathrooms were kept clean	75%	76%	70%
The area around patients' rooms was kept quiet at night	53%	59%	56%
Staff discussed what help the patient would need at home and patients were given written information for what symptoms or health problems to watch for during their recovery.	87%	85%	80%
Overall rating of the hospital – percent giving a score of "Best Possible Hospital" (9s and 10s on a 10-point scale)	74%	70%	65%
Patients would recommend the hospital to family and friends	80%	71%	68%

 

Yellow indicates UW Hospital and Clinics performed better than the average for all U.S. hospitals

 

Green indicates UW Hospital and Clinics performed better than the average for all state and U.S. hospitals

 

For more information, visit www.hospitalcompare.hhs.gov.