American Family Children's Hospital

UW Health Navigator Frequently Asked Questions

UW Health Navigator logoUW Health Navigator is a free app available on smartphones and tablets that can help you find your way around University of Wisconsin Hospital and Clinics and American Family Children's Hospital in Madison, Wisconsin.
You can download the app for your smartphone or tablet from iTunes or Google Play. Or, search for "UW Health Navigator" within the iTunes app store or Google Play store.

Frequently Asked Questions

Will I be able to find any/all rooms at UW Hospital and Clinics and American Family Children's Hospital with this app?

No. Only places that patients are allowed to access unaccompanied are listed on the app. Also, this version of the app only includes the first and second floors of UW Hospital and Clinics.


Do I have to turn on my Wi-Fi?
Wi-Fi is used to find your initial location. You can chose to turn off Wi-Fi, but if you do so, you will be asked to enter your initial location to get directions.


What if I find a mistake in the app?
If you find errors or have suggestions, please let us know through this form. Please provide a clear description of the issue and the type of device you were using.


Why doesn't the app just tell me to turn left or right? 

The routing in the app only allows hints to be added at the end of a step because people can be coming from multiple directions.


Why does the app look different on different devices?
While the functionality of Apple and Android devices are the same in regards to the app, they have different settings which slightly change the appearance of the app.


What does the shading mean?
The shading of the app separates private verses public access, restrooms and elevators/stairs.


Why do I have to manually press through the step-by-step directions?
The app currently requires users to manually step through directions (using the arrow buttons). It is possible that this might be changed in future versions of the app.


Why is my current starting location different from my actual location?

The indoor positioning system at the hospital is designed to be accurate to within approximately 30 feet of your actual starting location.