Patient Registration and Check-in
At UW Health, our goal to offer you excellent care and service starts with the registration and sign-in process for your clinic visits. Registration is the time when we collect and update information that is critical to patient safety and also to our ability to quickly and accurately process claims for services you have received.
Because patients frequently move, change jobs, and/or change insurance plans, we verify insurance, home address and phone information every 180 days. Whenever possible, we do this by having a registrar call you at home prior to your appointment. A few of these items are then confirmed again each time you visit.
For patients covered by Medical Assistance, we re-verify information after the first of each month because Medical Assistance eligibility is granted on a month-to-month basis. For Medicare patients, we are required by Medicare regulations to ask certain additional questions each time you come for a clinic visit.
After your appointment has been scheduled, you will be transferred to a registrar who will gather or confirm your demographic and insurance information or you will be called by a registrar some time prior to their scheduled appointment. We do this to:
- Save you time when you arrive for your visit
- Ensure that your personal information is gathered as privately as possible
Please plan to arrive 15-30 minutes prior to your scheduled appointment to check in. If you are pre-registered, we will only confirm your name and date of birth. If you have not been pre-registered, you will be asked to confirm your demographic and insurance information.
Copayments, if required by insurance, will be collected when you arrive and may be made by cash, check, VISA or MasterCard (credit or debit).
Patient Photo Identification
Starting summer 2016, UW Health will be taking patient photographs of patients at all our hospital, emergency departments and clinic locations. The photo will be safely stored in your file to identify you on your next visit.
Please be sure to bring a form of photo identification on your next visit to any of our hospital, emergency department or clinic locations to help us enroll you in our patient photo program. Acceptable forms of ID include:
- Current driver's license
- Government-issued identification card
- Tribal identification card
- United States uniformed service identification card
- International Travel Passport
- Certificate of Naturalization
- Employment card
- Student identification card