Arrival Process at UW Health Clinics
If have a clinic appointment at UW Health, we'd like you to know about our arrival process at UW Health clinics.
- First, each time you have an appointment, please go directly to the registration hub identified in the appointment reminder mailed to your home prior to your appointment. Directions to your clinic's registration area are in the appointment reminder.
- Second, you may be asked to enroll using our SAFE (Secure, Accurate, Fast, Efficient) patient identification system. SAFE scans the veins in the palm of your hand and matches the image to your electronic health record in seconds. Accurately identifying you ensures that your health care team has your unique record to review and document the care you receive during your visit.Enrollment in the SAFE system is simple. We’ll ask you a few basic questions and request to see a photo ID. Then we’ll scan your palm. The entire process takes less than one minute. At subsequent visits, you’ll simply state your date of birth, scan your palm and your identity will be confirmed within seconds.
- Third, if your insurance requires a co-pay, we will collect the co-pay at the registration desk as part of the sign-in process for your visit. Registration staff will accept cash, check or credit card payment.
Clinic Appointments at UW Hospital
If your appointment reminder directs you to the registration hub in the hospital's Towne Square, you may receive a pager when you arrive for registration or outpatient lab check-in. This will allow you to be comfortable in the Towne Square area while you wait for the next available person to assist you.
Parking validation will be available at all registration locations - your registrar will validate your parking for you at sign-in.
Please Arrive 30 Minutes Early
To ensure adequate time for sign-in before seeing your doctor, please arrive 30 minutes before your scheduled appointment time. Your cooperation in arriving early is greatly appreciated and makes for a smooth and timely visit.