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UW Health MyChart e-Visits

Related Information

UW Health MyChart

UW Health MyChart e-Visits offer you another option for a clinic appointment.

 

For certain symptoms, you can answer a series of questions in MyChart and submit them to a UW Health provider. Your answers, along with your medical record information, give the provider the information needed to treat you. You will receive a response within 2 hours during e-Visit hours (Monday-Friday, 9am-8pm; Saturday and Sunday, 9am-4pm).

 

If you are experiencing a life- or limb-threatening emergency, call 911 immediately.

 

Fees

 

The standard fee for an e-Visit is $30. Some Unity Health Insurance plans will cover a portion of this fee (Please refer to your Schedule of Benefits).

 

If there is a fee for your e-Visit, you must enter credit card information at the start of your e-Visit so the card can be authorized. The fee will be charged to your credit card the night following your completed e-Visit. If your e-Visit is canceled, you will not be charged.

 

You may cancel your e-Visit any time before you submit it. After you submit it, if UW Health clinic staff determine you should be seen in person instead of treated by e-Visit, you will be notified that your e-Visit has been stopped and you will not be charged for the e-Visit.

 

Why Submit an e-Visit?

 

Convenience: No need to wait for an appointment or go to the clinic when you aren't feeling well.

Speed: You will receive a response within 2 hours during e-Visit hours (Monday-Friday, 9am-8pm; Saturday and Sunday, 9am-4pm).

Privacy: e-Visits take place privately in MyChart and will become part of your MyChart record.

 

Who Can Submit an e-Visit?

 

MyChart e-Visits are available to adults (18 and older) who have seen their UW Health primary care provider and a UW Health MyChart account. If you have not yet seen your primary care provider, you will not be able to conduct an e-Visit until after your initial appointment. E-Visits are not available for anyone under 18 at this time.

 

You can submit an e-Visit for the following symptoms:

  • Cough
  • Diarrhea
  • Headache
  • Heartburn
  • Low back pain
  • Red eye
  • Sinus problems
  • Vaginal discomfort or discharge
  • Frequent or painful urination (women only)

If you are experiencing a life- or limb-threatening emergency, call 911 immediately.

 

Frequently Asked Questions
 

What is an e-Visit?
An e-Visit is an electronic visit between a patient and provider about a non-emergency health care concern. For certain symptoms, you can answer a series of questions in MyChart. Your answers, along with your medical record information, give a UW Health provider the information needed to treat you.

 

What is included in a MyChart e-Visit?

The fee pays for the review of your e-Visit answers, review of your medical record and treatment recommendations. The fee does not include the cost of other services such as prescription drugs, laboratory tests or X-rays, if any of these are needed.

 

Can I submit an e-Visit for someone else?
No. For patient safety reasons, it is important that you do not submit e-Visits regarding other people from your MyChart account. Even for spouses, parents or others covered by the same insurance plan, you must only submit your own medical information from your MyChart account. Your e-Visit will be sent directly to your UW Health medical record. The provider that handles your e-Visit will review your medical history along with the information you provide in your e-Visit to determine the appropriate treatment recommendation for you. To ensure that your medical record contains the correct information now and in the future, you must not submit e-Visits regarding other people. If you have MyChart proxy access to another person over the age of 18, you can submit an e-Visit regarding that person from his or her account. To do this, connect to the other person's account by clicking the button with his or her name in the Accounts bar at the top of the screen, and send the e-Visit from within his/her account.

 

Will my insurance pay for an e-Visit?

Most insurance companies do not cover the cost of an e-Visit. For this reason, UW Health does not file an e-Visit insurance claim on your behalf unless you have coverage through a Unity plan with the e-Visit benefit. If you have a Unity plan that covers e-Visits, the fee displayed is your copay amount. UW Health will file the claim for the full cost of the e-Visit to Unity for patients whose plans cover e-Visits. If you do not have a Unity plan with the e-Visit benefit, UW Health will not submit a claim for your e-Visit.

 

Will my flex spending program cover the cost of an e-Visit?
It is likely that your Medical Flexible Spending Account (FSA) program will cover the cost of an e-Visit. Check with your FSA program to see if this is a covered expense.

 

What if I need to be seen in person?
When the UW Health provider reviews your answers and medical record, he or she might determine that you should be seen in person instead of being treated through an e-Visit. In this case the provider will contact you via MyChart or by phone. When this occurs, you will not be charged for the e-Visit.

 

How does an e-Visit work?

You begin an e-Visit by selecting a symptom from the list of choices. Next, you will enter contact and credit card information. Then, based on the symptom you select, you will be asked a series of questions including treatments and medications you have tried. The questions are designed for the particular symptom you have selected. When you have completed all the questions you will see a preview of your responses, and you may change any answer at this time. Once you determine the information is complete and accurate, you submit the e-Visit to UW Health. It is at this point that the fee is applied to your credit card. If you cancel prior to clicking "Submit," your credit card will not be charged.

 

How long does an e-Visit take?

Plan to spend 10-15 minutes to complete your e-Visit. You cannot save a draft to continue later.

 

Who will respond to my e-Visit?
Your e-Visit will be handled by a UW Health physician assistant, nurse practitioner or physician who works in a UW Health urgent care or primary care clinic.

 

When will I receive a reply?
A UW Health provider will review your answers along with your medical record and respond within 2 hours for e-Visits submitted between 9am-8pm Monday-Friday and 9am-4pm Saturday and Sunday. E-Visits submitted after 8pm on weekdays or 4pm on weekends will be responded to by 10am the next morning.

 

How will I be contacted?

Usually you will receive your e-Visit response in MyChart. In some cases a provider might decide it is best to speak with you by phone. You will be asked to provide a phone number where we can reach you in the event we need to speak directly.

 

Who will see my e-Visit?
MyChart e-Visits become part of your permanent UW Health medical record, and will be available to those who participate in your care and treatment now and in the future. A copy of your MyChart e-Visit will be sent to your UW Health primary care provider so that he or she is aware you were treated via e-Visit.

 

I'm feeling worse. What should I do?

If at any time your symptoms worsen and you feel you should be seen, do not hesitate to call your primary care clinic or UW Health urgent care clinic. If you are experiencing a life- or limb-threatening injury or illness, please call 911 immediately.