American Family Children's Hospital
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Paying and Understanding Your Bill

UW Health options several options for patients seeking to pay their bills, including two online payment options: our online bill pay application and MyChart.

 

Option 1: Online Bill Pay

Use uwhealth.org's Online Bill Pay option to make a one-time payment.

Option 2: MyChart

MyChart users, log into your account and pay any outstanding bills from within MyChart.

 

Learn more about MyChart 

 

Not a MyChart user? Request an account online

Option 3: Pay by phone

  • If you have a UW Medical Foundation bill (account numbers that start with P), pay your bill by phone by calling (877) 565-0505
  • If you have a UW Hospital and Clinics bill (account numbers that start with H), pay your bill by phone by calling (866) 841-8535 

Option 4: Pay by mail

Send your invoice with check or money order to:

  • UW Medical Foundation, PO Box 2978, Milwaukee, WI 53201
  • UW Hospital and Clinics, PO Box 3006, Milwaukee, WI 53201

Option 5: Pay in person

You can pay your bill at any of the following UW Health locations between 8am and 5pm, Monday through Friday:

  • 7974 UW Health Court, Middleton
  • 301 S. Westfield Rd, Suite 120
  • 1 South Park, Madison (inquire at first-floor registration desk)
  • University Hospital, 600 Highland Ave., rooms H6/220 or H6/218

 

Can't Pay Your Bill in Full?

  • Payment in full of the account balance is due 21 days after receiving your first bill.
  • Payment plans may be arranged if you cannot pay in full.
  • Arrangements longer than six months may require submission of a financial assistance application for consideration. 

Community Care

 

UW Health's Community Care program helps people who are unable to pay for the medical services they receive as described in our Financial Assistance Policy (pdf).

 

More information about Community Care

 

Understanding Your Bill

 

Why do I receive two bills?

 

UW Medical Foundation and UW Hospitals and Clinics are both part of UW Health, but they are separate organizations with separate billing regulatory requirements. The hospital and its associated clinics are publicly owned while the physician group and its associated clinics are a private entity. 

 

Facility Fees and Professional Fees

 

When you are seen at a UW Hospitals and Clinics-owned clinic, a facility fee is almost always charged and billed, as an outpatient hospital visit. This fee is for costs associated with your visit, including supplies, services such as radiology and labs, and the services of nurses, therapists, social workers, pharmacists, technicians and other clinical and clerical staff.

 

Facility fees also reflect costs associated with the training of physicians, nurses, pharmacists and other health care professionals at our academic medical center. Facility fees vary depending on how much time you spend with your caregiver(s) and how much equipment is involved in your care.

 

Professional fees represent the provider's service and expertise, including the care you receive from your provider (evaluation and medical decision-making), supervising the performance of a test or procedure, and interpreting results.

 

Informing Patients about Facility Fees

 

There are signs at clinics where facility fees are charged. This information is also included in your new patient packet.

 

You can also navigate to your clinic via our Locations and Maps page to see if the clinic charges a facility fee. Clinics that charge a facility fee display the facility fee icon: UW Health facility fee icon