American Family Children's Hospital
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Insurance Information

You can tell UW Health about changes to your health insurance information in any of the following four ways:

 

Option 1: MyChart

MyChart users, log into your account and select the Send A Message option.

Option 2: By Phone

Call UW Medical Foundation at (877) 565-0505 or UW Hospital and Clinics at (866) 841-8535.

Option 3: By Mail or Fax

Send or fax a copy of your insurance card (front and back) to:

  • UW Medical Foundation, 7974 UW Health Court, Middleton, WI 53562 or fax at (608) 833-5039
  • UW Hospitals and Clinics, 301 S. Westfield Road, Suite 120, Madison, WI 53717 or fax at (608) 890-8531

Option 4: In Person

You can update your insurance information at any of the following UW Health locations between 8am and 5pm, Monday through Friday:

  • 7974 UW Health Court, Middleton
  • 301 S. Westfield Rd, Suite 120
  • 1 South Park, Madison (inquire at first-floor registration desk)
  • University Hospital, 600 Highland Ave., rooms H6/220 or H6/218

 

What if I don't have insurance?

 

If you do not have insurance, you may be asked to pre-pay for services. If you are not asked to pre-pay or if the charges for a service are more than the pre-payment amount, a bill will be sent to you shortly after the services are provided requesting payment of the balance due.

 

If you cannot pay in full, or are unable to pay your bill

 

In addition, an Admissions and Government Programs Counselor can help you find out if you are eligible for Medicaid. An Admissions and Government Programs Counselor can be reached at (608) 263-8770.

 

How do I get insurance?

 

You can purchase health insurance from the Health Insurance Marketplace. UW Health has also partnered with United Way of Dane County to fund HealthConnect, which will links lower-income Dane County residents to health insurance by providing financial assistance with their premium when they purchase insurance through the Marketplace.

 

How can I find out if UW Health participates with my insurance plan?

 

To determine if UW Health is considered in-network under your insurance plan, please consult the provider directory given to you by your insurance company, check your insurance company's website or call your insurance company's customer service department.

 

What will my insurance pay for?

 

Contact your insurance company for information about benefit coverage. After you receive services, UW Health will file insurance claims on your behalf. You are responsible for payment of remaining balances after insurance.

 

Do I need precertification or prior authorization from my primary care physician or my insurance company?

 

It is important for you to know if your insurance requires prior authorization or precertification for services received at UW Health. Prior authorization is not a guarantee of payment. Check with your insurance company if you have questions about prior authorization or precertification requirements.

 

What do I do if my insurance claim is denied?

 

Contact your insurance company for complete details about their denial. You may be able to appeal the denial. Contact your insurance company to determine specific appeal processes and timelines. If you need additional information or assistance, contact our Patient Relations department at (608) 263-8009 or patientrelations@uwhealth.org.

 

Medicare D Prescription Drug Coverage

 

Medicare prescription drug coverage is available to all people on Medicare. Insurance companies and other private companies approved by Medicare provide these plans. Generally, you can join when you are first eligible for Medicare or from November 15 through December 31 each year. 

 

If you have questions about Medicare, please contact Patient Relations at (608) 263-8009 or patientrelations@uwhealth.org.

 

What do I do if my insurance claim is denied?

 

If you have already contacted your insurance company, and they state they will be reprocessing your claim, please obtain a reference number and contact our Customer Service department for further assistance.