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American Family Children's Hospital

Patient and Family Advisory Councils: Frequently Asked Questions

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(608) 890-5479

Q. What are Patient and Family Advisory Councils?


A. Patient and Family Advisory Councils (PFACs) represent a more formal way to involve patients and family members in our continuous commitment to improve the quality of care we deliver at UW Health.


Advisory Councils meet either monthly or quarterly and will provide feedback on a wide variety of topics affecting the patient and family experience. Most meetings are held in the early evening or Saturday mornings to make it possible to have all ages represented.


The following Patient and Family Advisory Councils (PFACs) currently exist:

UW Health Adult PFAC
UW Health Adult PFAC
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  • UW Health Adult PFAC: Focusing on the care of adult patients in both hospital and clinic settings.

  • American Family Children’s Hospital PFAC: Focusing on the care of pediatric patients at American Family Children's Hospital.

  • Breast Center PFAC: Focusing on the needs of patients at the UW Health Breast Center

  • MyChart PFAC: Focusing on developing and improving the MyChart online tool for patients and their families.

  • Northeast Family Medical Center PFAC: Focusing on the needs of patients at the Northeast Family Medical Center

  • Oncology Services PFAC: Focusing on supporting the needs of all Cancer patients and their caregivers for UW Health.

  • Pediatric Primary Care PFAC: Focusing on the unique needs of children and their parents within the primary care setting.

  • Primary Care PFAC: Focusing on redesigning the Primary Care visit and health care between visits with your primary care team.

  • Psychiatry PFAC: Focusing on the needs of UW Health Psychiatry patients.

  • Transplant PFAC: Focusing on the needs of Transplant patients and their families throughout the region (meets quarterly).

  • Yahara Clinic PFAC: Focusing on the unique patient needs and services at the UW Health Yahara Clinic.


Q. What is the primary goal of these advisory councils?


A. To partner with patients and family members to improve the quality of care and services we provide and to improve the overall patient and family experience. We want to use the constructive input that only patients and family members can provide to help future patients experience even higher levels of satisfaction. 


Q. Can I join one of these advisory councils?


A. We are currently looking for patient and family advisors (PFAs) to serve on these councils and/or offer feedback in a variety of other ways. Ideal candidates are those who can provide insight and constructive feedback that will help UW Health improve the quality of care we provide to patients and family members. Those interested in joining an advisory council will undergo routine screening and orientation as required of all UW Health PFAs. How to Apply


Q. Who is on the advisory councils?


A. The advisory councils are comprised of patients, families and staff.  Most are facilitated via a partnership between staff and advisor co-chairs. Each council will include staff members to support the group's mission by disseminating the members' feedback throughout the organization and helping with meeting logistics.


Q. What are the meeting obligations?


A. Meetings may vary in frequency, depending on the scope and Bylaws for each group, but most groups meet monthly or quarterly. Please keep in mind that some of the activities may require a greater time commitment. Because space is limited on each Patient and Family Advisory Council, it is possible that not all applicants will be able to serve. All applications will be kept on file as future openings occur.


Q. Who can I contact with questions?


A. Call the Patient and Family Partnership Program staff at: (608) 890-5479 or email us at