Orthotics Frequently Asked Questions
Do I need an appointment to receive orthoses that have been prescribed by my doctor?
If the prescribed orthosis (brace) is an off-the-shelf product, an appointment is usually not necessary at the Research Park facility. Please note, the walk-in clinic at Research Park is only available to those individuals who are patients at Research Park. Research Park offers a walk-in clinic for most items available at that site. If the orthosis is a custom item (one specifically made for you), an appointment is usually requested or required because the impression or measurements will take some time.
Our Research Park Clinic designs and distributes some custom orthoses, including knee and foot orthoses. The majority of our custom orthoses are completed through our clinic at 6220 University Avenue in Middleton, Wisconsin where an appointment is appreciated.
Do I need a prescription to receive an orthosis?
Yes. The prescription can be provided by your primary physician or specialist physicians, including podiatrists and nurse practitioners.
What if I have a previously unfilled prescription?
Your prescription should be current and is accepted six months after the date of issue.
Will my insurance cover my orthosis?
Coverage depends on your insurance plan. It is best to check with your plan administrator prior to your appointment. Some items require you see a practitioner first so a prior authorization can be obtained. Staff at our individual clinics can help you with questions about insurance procedures. Applicable co-pays will be billed after your appointment.
How long does it take to receive a prescribed orthosis?
Off-the-shelf items are often available immediately at our clinics. If an item needs to be ordered, it will take a couple days to arrive.
We try to fit custom items fabricated at our Outpatient Orthotics Facility at 6220 University Avenue in Middleton, Wisconsin within two weeks of measurement or casting. Some custom items fabricated outside of our clinics take longer than two weeks due to mailing and other considerations.
What if my orthosis is ineffective?
We make every effort to fill your prescription to the best of our abilities and according to your doctor's orders, but we cannot guarantee your orthosis will effectively treat your condition. The orthoses we provide cannot be returned or reused on other patients.
How long does an orthosis last?
The life of an orthosis depends on the item, usage requirements and the patient's lifestyle. All items carry warrantees against defects in materials and workmanship. Specific item warrantees can be discussed with your practitioner during your visit.
What kind of shoes do I need to wear with these?
Patients who are prescribed foot or lower leg orthoses usually have to consider what kind of shoes to wear with the orthoses. Shoe style depends on the patient's diagnosis and uses of the orthoses. Most patients need a solidly-constructed athletic shoe. You may discuss your specific needs with your practitioner during your first appointment.
How long do I have to wear the orthosis?
Your prescribing physician can best answer this question.
What if I need an adjustment?
Please call our clinics for an appointment for adjustment:
- Orthotics Clinic
6220 University Ave., Madison
- Rehabilitation Clinic
6630 University Ave., Middleton
- Research Park Clinic
621 Science Drive, Madison
- University of Wisconsin Hospital and Clinics (inpatient services)
600 Highland Avenue, Madison