UW Medical Foundation Shining STAR Award

The UW Medical Foundation presents the Shining STAR award to three employees for their exemplary service, dedication to patients and collegiality with fellow employees.

This award is given out annually and is based on an employee/physician's dedication to all four of the following values:

• Service: The employee/physician's innovation provides a service beneficial to the team, department, organization and/or the customer
• Teamwork: The employee/physician demonstrates that he/she is a team player and recognizes the importance of working together and communicating effectively to achieve shared goals
• Attitude: The employee/physician maintains a positive, upbeat attitude and promotes exceptional customer service
• Resourcefulness: The employee/physician demonstrates creative and unique ideas that lead to an improvement in workflow and efficiency, or positively influences customer service

Teri exemplifies a dedication to providing a high level of service. She and her excellent staff coordinated the implementation of the Welcome Center, a resource that helps individuals choose a clinic and physician when they transfer their care to UW Health. It has become a model for service excellence for our patients, staff and physicians. Teri has the ability to bring out the best in each person on the team, and is the ultimate pioneer for exemplary service and process improvement.

Rhonda is being recognized for her commitment to her team and the devotion she shows to improving the services we provide to patients. She does an exceptional job modeling the medical home concept and has been devoting time to improving services provided to patients in nursing homes. Rhonda's extremely positive and upbeat attitude is appreciated and admired by her teammates, patients and families.

Brenda Trotta, LPN, Licensed Practical Nurse

Brenda is an example of excellence in nursing. She has implemented initiatives to increase the quality of the patient experience, as well as how the team communicates their passion and nursing knowledge in order to provide better care. Brenda's commitment to the organization, respect for staff and compassion for patients in Neurology is contagious, and she brings the UW Health Care Standards to life.