American Family Children's Hospital
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Pharmacy Administrative Residency Objectives and Strengths

Resident activities are varied in scope, depending on each individual's background and areas of interest. However, each resident will obtain a higher level of competency in each of the following areas:

  • Development of personal leadership qualities and business acumen essential to operate efficiently within a hospital and health system and advance the profession and practice of pharmacy.        
  • Thorough understanding of the organization and the components of an integrated heath care system as they relate to the continuum of pharmaceutical care across the health system including acute care, ambulatory care, home care, sub-acute care and long term care.
  • Administration of pharmacy service networks as part of the integrated health system and the relationships of the components of the pharmacy regional health system (e.g., home infusion, mail order, managed care, retail pharmacy services, long term care pharmacy services, hospice care, and consulting pharmacy services.)
  • Development of business knowledge and skills in the following areas: communication techniques, problem identification and solving, project management, decision making, productivity management, quality methodologies, organizational design and behavior, cost/benefit analysis, technology assessment and strategic planning.
  • Thorough understanding of how to design, implement, manage and improve a safe and effective medication use system. This includes an understanding of information technology and other automated systems required to support comprehensive pharmacy services across the integrated health system. Ability to perform technology assessment studies for new systems technology.
  • Knowledge and expertise in managing a Drug Policy Program and an understanding of the importance of such a center in supporting an integrated health system.
  • Administrative skills in the principles of supply chain management, human resource management, financial management, pharmaceutical reimbursement, revenue cycle management, narcotic control, labor relations and pharmacy regulations and law.
  • Role of pharmacy in conducting and supporting drug research as well as understanding principles of conducting research in administrative science.
  • Understanding the role of pharmacy in education and research as part of an academic medical center as well as the integration of education and research into practice. This involves the provision of evidence-based, patient centered medication therapy management with various members of the health care team in an interdisciplinary fashion and teaching of pharmacy students. In addition, residents will develop an understanding of the importance of public service and education in an academic medical center.
  • Ability to create, promote, and market the pharmacy's role within integrated health care systems.
  • Thorough understanding of medication safety standards required to ensure a safe medication use system across the integrated health system.

Program Strengths

 

The UW Health Department of Pharmacy is not only a leader in the profession, but also a leader within the hospital in the areas of technology assessment, new business development, information technology, patient safety, resource utilization and regulatory compliance. In 2006, this residency program proudly accepted the inaugural ASHP Foundation Pharmacy Residency Program Excellence Award for producing leaders across the profession.

  • Extensive management experience in all aspects of an integrated healthcare system: In addition to core inpatient and clinic services, the department manages 14 retail pharmacies (including a specialty pharmacy), a contract management and consulting business, full PBM managed care services, an inpatient and in-home hospice pharmacy program and a medication therapy management mail service program.
  • Tremendous flexibility in tailoring the program to the strengths and interests of the resident: Because it is a large academic health system, UW Health provides significant opportunity to participate in a wide variety of clinical and administration rotations.
  • Leaders in technology and patient safety: UW Health utilizes automation, health information technology, and bar codes at every phase of the medication use process, and oversees these systems with an 11 Meds Management team.
  • Clinical and administrative responsibilities as part of management team: Administrative residents have both direct patient care and operational staffing responsibilities, in addition to administrative responsibilities throughout the department. Residents are full participants of the patient care team. Understanding the decentral pharmacist role from a “hands on” perspective and the issues they face is a valuable asset to a manager.
  • Health-system administration rotation with the Vice President of Professional and Support Services: This rotation provides residents the unique opportunity to interact with the hospital CEO, COO, and CFO through meetings and projects. This helps the resident achieve an understanding of how the pharmacy department fits into the health system organizational structure and provides opportunities to learn about strategic planning, operations, and financial management.
  • Multidisciplinary management coursework is divided evenly throughout the 2-year residency: This format allows for real-time application of the topics covered in class.
  • Flexibility in coursework across the graduate schools of business, industrial engineering, population health, and pharmacy: Residents have required and optional coursework in areas of pharmacy administration, human resources management, operations and technology management, negotiations and dispute settlement, human factors engineering, financial management, ergonomics, and change management.
  • PBM and other Managed Care components: Residents gain experience in managing a PBM that provides service to over 200,000 covered lives.
  • Experience and discussion regarding professional organizations: In addition to ASHP, the resident gains experience working with the Pharmacy Society of Wisconsin (PSW) & University Healthcare Consortium (UHC) leadership teams.
  • Involvement in teaching and precepting students through teaching assistant roles, lecturing, and student project coordination opportunities in Pharm.D. curriculum.
  • Ten preceptors have completed advanced residency and Master’s training in Health-System Pharmacy Administration.