Frequently Asked Questions

 

You may be getting ready to leave the hospital or start home intravenous (IV) medications when leaving the doctor's office. Chartwell receives a referral from the hospital discharge planner or your doctor's office to provide services for you at home. Your assigned team will then begin coordinating your needs and communicate with you or your family on what to expect. You will receive a white Chartwell folder which will contain important information about Chartwell, your services and how to contact Chartwell.

Who pays for home infusion therapy and related services

 

Many commercial insurance and managed care companies pay for home IV therapy. Medicare and Medicaid will also cover some of the therapies. Chartwell's Reimbursement Coordinators will contact your insurance company and find out about your coverage before your services begin. Chartwell will notify you, your family, the hospital's discharge planner and/or your doctor's office with the insurance coverage information. Chartwell will bill your insurance company directly. Please contact Chartwell if you have further questions about your insurance coverage.

Will a Home Nursing agency be involved with care at home

 

Sometimes a home nurse will be needed at the beginning of therapy to help teach you, a family member or friend, how to perform your home infusion therapy. After a few teaching visits, many people feel comfortable to perform the therapy on their own. The home care nurse will continue to be available to you as needed until you become independent with your therapy or are no longer homebound.

If a Home Nursing agency is involved, who pays for their services

 

Many commercial insurance plans, managed care companies, Medicare and Medicaid will pay for a home care nurse. The nursing agency that will be involved with your care will inform you of your coverage.

What is in the "White Patient Folder"

 

There will be a white Chartwell folder that will be given to you at the beginning of your care. In the folder will be important contact numbers and information about Chartwell's services. There will be teaching instructions on how to infuse your home IV therapy medications, your Patient's Bill of Rights, home safety instructions and what to do with your leftover supplies and medications. Please utilize your white folder in assisting with your home IV therapy needs and questions.

The doctor's role in care at home

 

Your doctor will be in charge of your home IV care. Chartwell follows your doctor's orders and stays in contact with your doctor throughout care to make sure your therapy goes well.

Patient Teaching Materials

 

Teaching sheets are available to you and duplicate what has been given to you in your white folder. Please choose the type of therapy you are on and the type of pump you are using to infuse your medication. These are a guideline and will not be exact to the medication and dose you have been ordered. Please check your white folder for your own specific medication and it’s specific dose administration.

How to order supplies

 

To order supplies, please contact the Patient Services Coordinator on your Blue, Silver or Purple team.